SoftGuide > Functions / Modules Designation > Change Requests

Change Requests

What is meant by Change Requests?

"Change Requests" are formal requests or proposals for changes to a product, software, or project. They are typically submitted by users, customers, team members, or other stakeholders to fix defects, add features, change requirements, or suggest other improvements.

Typical functions of software in the "Change Requests" area are:

  1. Capture and Documentation of Requests:

    • Ability for users to create change requests and capture relevant information such as descriptions, priorities, impacts, and affected components.
    • Documentation of change requests for later evaluation and tracking.
  2. Workflow Management:

    • Definition of workflow processes for reviewing, approving, and implementing change requests.
    • Assignment of responsibilities and notifications to relevant individuals or teams during the change process.
  3. Prioritization and Assessment:

    • Evaluation and prioritization of change requests based on criteria such as urgency, severity, impact, and benefit.
    • Support for collaboration between users, customers, and development teams in assessing change proposals.
  4. Tracking and Monitoring:

    • Tracking the status of change requests from submission to implementation and review.
    • Updating users and stakeholders on the progress and decisions regarding the change requests.
  5. Documentation of Changes:

    • Logging of implemented changes and their impact on the product or project.
    • Capturing audit trails for comprehensive tracking of changes.

 

The function / module Change Requests belongs to:

Reports, logs and documentation

Application observations
Document Sharing
Form entries

Software solutions with function or module Change Requests:

EcholoN Service Management Suite
HEINZELMANN Service.Desk
Magic Data Management & Analytics Platform
TimO project management, time tracking, capacity manag. and controling
USU IT & Enterprise Service Management