Software > Business Management > IT Service Management (ITSM), SOA

Current Market Overview - Software for IT Service Management (ITSM) and SOA

IT service management (ITSM) comprises the development, provision, management, measures and methods for supporting business processes through IT service. ITIL (IT Infrastructure Library) has emerged as the standard in this regard. It is a framework that provides a best practices process model for aligning IT with business requirements. The most widely used frameworks are ITIL v3 and ITIL 2011. ITIL covers a wide range of IT services, from disaster recovery to network management. The abbreviation SOA stands for Service Offerings and Agreements within ITIL Services as well as for service-oriented architecture in the area of IT service management.

In this SoftGuide section, you will find an overview of software and solutions for IT service management and ITIL. The software helps you to obtain secure and detailed information about the IT infrastructure required to deliver IT services and improve process quality, and ensures that IT provides the best possible support for business processes. As a rule, ITSM software offers options for adapting process models and integrating them into any enterprise process model. As a rule, the requirements of ISO 20000 are also met.

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EcholoN Service Management Suite
Good IT service is of great importance for the satisfaction of the service requestor
Good IT service is of great importance for the satisfaction of the service requestor
EcholoN customers receive a comprehensive overview of their IT processes and infrastructure and are able to transparently display and control costs. The modular, highly integrated EcholoN covers all disciplines of ITIL-compliant IT service management. It focuses on the central topics: service design, service transition, service operation, continuous service improvement...
Djinvoice
Digital Invoice Processing & Asset Management
Digital Invoice Processing & Asset Management
The software solution links digital invoice processing with contract and asset management. Process any digital invoices in a structured format. In addition, the software provides information on where your PCs, laptops, printers and mobile devices are used with just a few clicks. With the help of automated invoice processing and cost accounting, hardware as well as your own IT service costs can be recorded and posted according to their source.
QSEC - GRC/ISMS, ISO 27001/BSI standard- IT protection, B3S and data protection
GRC, ISMS, risk management, IMS, IKS, and data protection - "All-in-one"!
GRC, ISMS, risk management, IMS, IKS, and data protection - All-in-one!
QSEC is an integrated management system that provides the management with decisions based on transparency and facts and supplies the corporate risk management with important decision basics from the operative risk management. The implementation of. the Compliance, of Information Security Management according to the requirements of ISO 27001, BSI standard (IT-Grundschutz), B3S Risk Management anddata protection according to GDPR Data Protection according to GDPR In addition, a wide range of other requirements ...
ITSM Process Library
Standard process model of ITSM according to ITIL 4 and ISO 20000 in BPMN 2.0
Standard process model of ITSM according to ITIL 4 and ISO 20000 in BPMN 2.0
The ITSM Process Library offers a process- and practice-oriented solution with which all standards important for your company with all their specifications can be adopted in your own IT landscape. The included standard process model is based on the specifications of ISO 20000 and ITIL® 4. By means of the application, these standards can be adapted exactly to your company and integrated into your internal company process model. Probably the biggest advantage is the simple way of implementation. The ITSM Process Library is therefore a tool that was developed by practitioners for companies for practical implementation ...
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