Software > Business Management > IT Service Management (ITSM), SOA

Current Market Overview - Software for IT Service Management (ITSM) and SOA

IT service management (ITSM) comprises the development, provision, management, measures and methods for supporting business processes through IT service. ITIL (IT Infrastructure Library) has emerged as the standard in this regard. It is a framework that provides a best practices process model for aligning IT with business requirements. The most widely used frameworks are ITIL v3 and ITIL 2011. ITIL covers a wide range of IT services, from disaster recovery to network management. The abbreviation SOA stands for Service Offerings and Agreements within ITIL Services as well as for service-oriented architecture in the area of IT service management.

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In this SoftGuide section, you will find an overview of software and solutions for IT service management and ITIL. The software helps you to obtain secure and detailed information about the IT infrastructure required to deliver IT services and improve process quality, and ensures that IT provides the best possible support for business processes. As a rule, ITSM software offers options for adapting process models and integrating them into any enterprise process model. As a rule, the requirements of ISO 20000 are also met.

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USU IT & Enterprise Service Management
Product suite with field-tested modules for IT and enterprise service management
Product suite with field-tested modules for IT and enterprise service management
The USU IT & Enterprise Service Management product suite has a modular design and can map, control and optimise all of a company's service processes. It can be used in the IT area of large and medium-sized companies as well as by IT service providers or, for example, in the HR area or facility management.
SPiCE-Lite Assessment Tool
Self-assessment tool for software engineering and IT service management
Self-assessment tool for software engineering and IT service management
A digital company's daily routine is very dependent on good and trouble-free software. Randomness has no place in achieving the business goals and generating success. With the SPiCE-Lite Assessment Tool, however, it is easy to quickly recognise and evaluate all important information and, if necessary, take countermeasures in case of problems. This tool enables you to fully analyse and assess all software development processes or even your internal IT service management. . The SPiCE-Lite Assessment software tool comes into play exactly where time and other resources are often lacking in everyday life ...
Freshservice
An IT service desk that is really simple
An IT service desk that is really simple
Freshservice - proaktives IT-Service-Management With the Freshservice cloud solution, you modernise your IT with an IT service desk solution that is easy to use and configure, and benefit from an IT system that runs smoothly like Swiss clockwork. Freshservice requires minimal or no training and can be adapted to IT and non-IT requirements. They automate tasks and provide support for questions received via email, phone or chat, as well as through the self-service portal or in person. Gamification can be used to turn the service desk into a highly engaging and entertaining experience for your IT staff ...
EcholoN Service Management Suite
Good IT service is of great importance for the satisfaction of the service requestor
Good IT service is of great importance for the satisfaction of the service requestor
EcholoN customers receive a comprehensive overview of their IT processes and infrastructure and are able to transparently display and control costs. The modular, highly integrated EcholoN covers all disciplines of ITIL-compliant IT service management. It focuses on the central topics: service design, service transition, service operation, continuous service improvement...
Djinvoice
Digital Invoice Processing & Asset Management
Digital Invoice Processing & Asset Management
The software solution links digital invoice processing with contract and asset management. Process any digital invoices in a structured format. In addition, the software provides information on where your PCs, laptops, printers and mobile devices are used with just a few clicks. With the help of automated invoice processing and cost accounting, hardware as well as your own IT service costs can be recorded and posted according to their source.
QSEC - GRC/ISMS, ISO 27001/BSI standard- IT protection, B3S and data protection
GRC, ISMS, risk management, IMS, IKS, and data protection - "All-in-one"!
GRC, ISMS, risk management, IMS, IKS, and data protection - All-in-one!
QSEC is an integrated management system that provides the management with decisions based on transparency and facts and supplies the corporate risk management with important decision basics from the operative risk management. The implementation of. the Compliance, of Information Security Management according to the requirements of ISO 27001, BSI standard (IT-Grundschutz), B3S Risk Management anddata protection according to GDPR Data Protection according to GDPR In addition, a wide range of other requirements ...
CM/Helpdesk
CM/Helpdesk - the web-based software for helpdesk and customer support
CM/Helpdesk - the web-based software for helpdesk and customer support
ConSol CM/Helpdesk includes all important functionalities for efficient IT support and helpdesk for customers and employees. Incoming requests via e-mail, web form or portal are automatically recorded and, depending on the process, automatically forwarded to the responsible person thanks to workflow logic. Flexible modelling tools, a self-service portal and real-time dashboards ensure an efficient overview and fast help even with complex problems.
Magic xpi - ITIL Helpdesk Integration
Verbinden Sie das ARS ("Action Request System") mit anderen Systemen
Verbinden Sie das ARS (Action Request System) mit anderen Systemen
Connect Magic xpi Remedy, the leading solution for IT service management and AR systems, conveniently with other service and business solutions such as ERP systems, financial accounting, HR applications or SAP applications. Organise service management processes worldwide and across company boundaries. Magic xpi Remedy can be connected to any existing mask in the AR system.
COMPLAINT ASSISTANT (MR.KNOW)
Active complaints and grievance management
Active complaints and grievance management
Improve your services through active complaint and reclamation management and a process-oriented approach. Increase your image and the associated sales potential. The wizard allows systematic recording via forms that are specifically tailored to your company. No complaints or claims are lost due to defined processing rules and escalation levels. The COMPLAINT ASSISTANT is created on the basis of the notation BPMN 2.0.
ITSM Process Library
Standard process model of ITSM according to ITIL 4 and ISO 20000 in BPMN 2.0
Standard process model of ITSM according to ITIL 4 and ISO 20000 in BPMN 2.0
The ITSM Process Library offers a process- and practice-oriented solution with which all standards important for your company with all their specifications can be adopted in your own IT landscape. The included standard process model is based on the specifications of ISO 20000 and ITIL®. Using the ITSM process library, these standards can be adapted exactly to your company and integrated into your internal company process model. Probably the greatest advantage of this is the simple way in which it can be implemented, as well as the enormous amount of time it saves, especially in the initial phase of an ITSM project ...
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