IT service management (ITSM) comprises the development, provision, management, measures and methods for supporting business processes through IT service. ITIL (IT Infrastructure Library) has emerged as the standard in this regard. It is a framework that provides a best practices process model for aligning IT with business requirements. The most widely used frameworks are ITIL v3 and ITIL 2011. ITIL covers a wide range of IT services, from disaster recovery to network management. The abbreviation SOA stands for Service Offerings and Agreements within ITIL Services as well as for service-oriented architecture in the area of IT service management.
In this SoftGuide section, you will find an overview of software and solutions for IT service management and ITIL. The software helps you to obtain secure and detailed information about the IT infrastructure required to deliver IT services and improve process quality, and ensures that IT provides the best possible support for business processes. As a rule, ITSM software offers options for adapting process models and integrating them into any enterprise process model. As a rule, the requirements of ISO 20000 are also met.