MR.KNOW - SERVICE PORTALS
MR.KNOW - SERVICE PORTALS
MR.KNOW - Service and process portals with automated workflows and digital assistants.
As a supplement to existing software systems, e.g., ticket systems, help desks, university software, ERP, etc.
- Digital assistants as an easy start
- AI extensions
- Supplementing or setting up a service portal
For booking internal and external services
- Supplementing or setting up a service portal
- For bookings of internal and external services
- Automated cost center assignments
- Connection to existing systems, e.g. ticket system or ERP
- Assistants for service centers, call centers, IT services
- Intelligent automation reduces operational service costs
- Fast response to inquiries
- Increased employee and customer satisfaction
- Reliable processing of all inquiries is guaranteed
- MR.KNOW as a digital employee enables 24/7 services
- Relief for call center agents and service employees
- Acceleration of response times
- Monitoring leads to optimization possibilities and transparency
- Minimization of workload through fully automated processing
- Automated case assignment and assessment possible
- Linking of processes, data and systems
- Automatic handling of data requests
- Compliance with regulations and error reduction
- Start possible without time-consuming data training
- Processes can be represented in BPMN 2.0 models
- BPMN generator creates models from technical descriptions
- Can be flexibly adapted to new circumstances thanks to low coding
- Processing of inquiries, complaints and claims via all channels, e.g. emails, letters, chats
- Integration of images, messages, videos and documents
- Information can be taken from various sources and merged
- Can be expanded to include natural language processing (NLP), machine learning (ML) and artificial intelligence (AI)
- Create new customer experiences thanks to dialog guidance, voice and avatars
- Improve compliance, governance, auditability and risk management
- Automated process documentation and individual reports
- Easy to combine with other assistants, e.g. CUSTOMER ASSISTANT, SALES ASSISTANT, COMPLAINT ASSISTANT, MAINTENANCE ASSISTANT, etc.
You can find numerous well-known references and project examples on our website
