show 1 to 13 (of 13 entries)
COMPLAINT ASSISTANT (MR.KNOW)
Improve your services through active complaint and reclamation management and a process-oriented approach. Increase your image and the associated sales potential. The wizard allows systematic recording via forms that are specifically tailored to your company. No complaints or claims are lost due to defined processing rules and escalation levels. The COMPLAINT ASSISTANT is created on the basis of the notation BPMN 2.0.
Active complaints and grievance management
Improve your services through active complaint and reclamation management and a process-oriented approach. Increase your image and the associated sales potential. The wizard allows systematic recording via forms that are specifically tailored to your company. No complaints or claims are lost due to defined processing rules and escalation levels. The COMPLAINT ASSISTANT is created on the basis of the notation BPMN 2.0.
HEINZELMANN Service.Desk
Ticket System, Helpdesk, Servicedesk, Full-Service-Management, Incident- und Problem-Management. Neben dem Ticketersteller erfasst das System auch den Zeitpunkt der Erstellung, Personalien, Prioritätsstufe/Dringlichkeit, Problembeschreibung und eine Übersicht bisheriger Bearbeiter. Hohe Prozessindividualisierung, ein hoher Individualisierungsgrad und eine strukturierte und intuitive Benutzeroberfläche sind Kernkompetenzen. Service Level Agreements können abgebildet werden. Eingangskanäle sind: Self-Service-Portal, E-Mail Schnittstelle oder Call In Support. Self-Hosting oder SaaS sind möglich. Der Funktionsumfang ist bei Veränderungen anpassbar. Auch als App.
Helpdesk-Software / IT-Service-Management-Software
Ticket System, Helpdesk, Servicedesk, Full-Service-Management, Incident- und Problem-Management. Neben dem Ticketersteller erfasst das System auch den Zeitpunkt der Erstellung, Personalien, Prioritätsstufe/Dringlichkeit, Problembeschreibung und eine Übersicht bisheriger Bearbeiter. Hohe Prozessindividualisierung, ein hoher Individualisierungsgrad und eine strukturierte und intuitive Benutzeroberfläche sind Kernkompetenzen. Service Level Agreements können abgebildet werden. Eingangskanäle sind: Self-Service-Portal, E-Mail Schnittstelle oder Call In Support. Self-Hosting oder SaaS sind möglich. Der Funktionsumfang ist bei Veränderungen anpassbar. Auch als App.
Track-It!
Helpdesk, asset management, software distribution and patch management
The helpdesk is the central hub of your IT operations. The helpdesk ticketing features in Track-It! offer the perfect combination of functionality and ease of use. Prioritize open tickets, track time spent on IT tasks and monitor the most important problems and incidents. With Track-It! help desk ticketing, you can increase end-user satisfaction and reduce costs.
Woodpecker Issue Tracker
Woodpecker IT is a web-based request, issue or bug tracking tool. You can use it for performing request, version or bug management. Its main function is recording and tracking issues, within a freely defined workflow. Woodpecker IT helps you in increasing your efficiency; lower your costs; integrate your customers and improve the quality of your products. Woodpecker IT offers the functionality of a bug tracking system in combination with high flexibility that allows individual adjustments. Among other things ...
webbased Request-, Issue- and Bug-Tracking-Tool
Woodpecker IT is a web-based request, issue or bug tracking tool. You can use it for performing request, version or bug management. Its main function is recording and tracking issues, within a freely defined workflow. Woodpecker IT helps you in increasing your efficiency; lower your costs; integrate your customers and improve the quality of your products. Woodpecker IT offers the functionality of a bug tracking system in combination with high flexibility that allows individual adjustments. Among other things ...
HelloID
Authorization management on files and shares is one of the most time-consuming and particularly error-prone manual administration tasks of the helpdesk. HelloID is the cloud-based IAM software solution that relieves your helpdesk. With this powerful self-service workflow tool, you implement a ticket killer through an easy-to-use Employee Self Service Portal while ensuring consistent data management. Learn now how HelloID can support your helpdesk!...
Ticket killer: User Self Service & Workflow
Authorization management on files and shares is one of the most time-consuming and particularly error-prone manual administration tasks of the helpdesk. HelloID is the cloud-based IAM software solution that relieves your helpdesk. With this powerful self-service workflow tool, you implement a ticket killer through an easy-to-use Employee Self Service Portal while ensuring consistent data management. Learn now how HelloID can support your helpdesk!...
TimO project management, time tracking, capacity manag. and controling
Time Management Office® is a network-, internet- und intranet based software for project planning, project controlling, project monitoring, resource management, capacity planning, expense planning, project expense management, process optimisation and time sheet. Additionally Time Management Office can be used for order- and service related time and cost management. Time Management Office can be parameterised to disable unnecessary functions. (As extensive as necessary!). Many applications in this sector come with a variety of useful functions ...
Project planning, project steering, project controlling, time management - 100% web based
Time Management Office® is a network-, internet- und intranet based software for project planning, project controlling, project monitoring, resource management, capacity planning, expense planning, project expense management, process optimisation and time sheet. Additionally Time Management Office can be used for order- and service related time and cost management. Time Management Office can be parameterised to disable unnecessary functions. (As extensive as necessary!). Many applications in this sector come with a variety of useful functions ...
EcholoN Service Management Suite
General understanding of tasks in the helpdesk. The helpdesk is a service provider in its own company and demonstrates its importance through quick response and resolution. Fast acceptance of support requests, adaptability to the specific, needs of your company, establishment of a multi-level support, reporting and trend analysis, extensions and modules: connecting third-party systems, such as client management solutions, monitoring, network management (Nagios or similar) and remote maintenance, knowledgebase and increase of the first solution rate...
Helpdesk system with knowledge database
General understanding of tasks in the helpdesk. The helpdesk is a service provider in its own company and demonstrates its importance through quick response and resolution. Fast acceptance of support requests, adaptability to the specific, needs of your company, establishment of a multi-level support, reporting and trend analysis, extensions and modules: connecting third-party systems, such as client management solutions, monitoring, network management (Nagios or similar) and remote maintenance, knowledgebase and increase of the first solution rate...
ITSM Process Library
The ITSM Process Library offers a process- and practice-oriented solution with which all standards important for your company with all their specifications can be adopted in your own IT landscape. The included standard process model is based on the specifications of ISO 20000 and ITIL®. Using the ITSM process library, these standards can be adapted exactly to your company and integrated into your internal company process model. Probably the greatest advantage of this is the simple way in which it can be implemented, as well as the enormous amount of time it saves, especially in the initial phase of an ITSM project ...
Standard process model of ITSM according to ITIL 4 and ISO 20000 in BPMN 2.0
The ITSM Process Library offers a process- and practice-oriented solution with which all standards important for your company with all their specifications can be adopted in your own IT landscape. The included standard process model is based on the specifications of ISO 20000 and ITIL®. Using the ITSM process library, these standards can be adapted exactly to your company and integrated into your internal company process model. Probably the greatest advantage of this is the simple way in which it can be implemented, as well as the enormous amount of time it saves, especially in the initial phase of an ITSM project ...
audius.CRM Mobile Service – Field Service Management
audius.CRM Mobile Service is an integrated service management solution with graphically supported, efficient staff scheduling and resource planning. Increase customer satisfaction, reduce errors and duplication of work and increase productivity. The software ensures optimal support for staff in the event of service through KPIs and SLA integration.
The comprehensive solution for technical field service based on Microsoft Dynamics 365
audius.CRM Mobile Service is an integrated service management solution with graphically supported, efficient staff scheduling and resource planning. Increase customer satisfaction, reduce errors and duplication of work and increase productivity. The software ensures optimal support for staff in the event of service through KPIs and SLA integration.
PisaSales CRM
The PisaSales CRM covers all requirements from the areas of marketing, sales and service. Designed for use in medium-sized and large companies, our CRM solution is one of the most powerful systems on the European market today.
We offer you a highly flexible CRM standard solution that can be quickly deployed and individually adapted.
100% Made in Germany - in use worldwide!...
PisaSales CRM
The PisaSales CRM covers all requirements from the areas of marketing, sales and service. Designed for use in medium-sized and large companies, our CRM solution is one of the most powerful systems on the European market today.
We offer you a highly flexible CRM standard solution that can be quickly deployed and individually adapted.
100% Made in Germany - in use worldwide!...
Field Service Management - Tickets
Field Service Management Tickets is a platform that allows you to process and document your service cases in a uniform, transparent and convenient way as a team. Each customer case is clearly displayed. All available information about a service case is displayed and is also available in subsequent processes. The input masks are configurable and the workflow can be adapted to your requirements.
Customer management forms the interface between customers and the company
Field Service Management Tickets is a platform that allows you to process and document your service cases in a uniform, transparent and convenient way as a team. Each customer case is clearly displayed. All available information about a service case is displayed and is also available in subsequent processes. The input masks are configurable and the workflow can be adapted to your requirements.
Self Service Password Reset Manager (SSRPM)
The Self Service Reset Password Manager (SSRPM) allows end users to reset their password themselves at any time via the web module without having to contact the helpdesk. Thanks to SSRPM, there are over 80% fewer password reset requests and end users can get back to productive work faster by resetting their password immediately. Learn now how SSRPM can help your helpdesk with password management.
Reduce administration and increase security with Self Service Password Reset
The Self Service Reset Password Manager (SSRPM) allows end users to reset their password themselves at any time via the web module without having to contact the helpdesk. Thanks to SSRPM, there are over 80% fewer password reset requests and end users can get back to productive work faster by resetting their password immediately. Learn now how SSRPM can help your helpdesk with password management.
USU IT & Enterprise Service Management
The USU IT & Enterprise Service Management product suite has a modular design and can map, control and optimise all of a company's service processes. It can be used in the IT area of large and medium-sized companies as well as by IT service providers or, for example, in the HR area or facility management.
Product suite with field-tested modules for IT and enterprise service management
The USU IT & Enterprise Service Management product suite has a modular design and can map, control and optimise all of a company's service processes. It can be used in the IT area of large and medium-sized companies as well as by IT service providers or, for example, in the HR area or facility management.show 1 to 13 (of 13 entries)
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