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Software for helpdesk, support and hotline - current market overview

This current market overview shows help desk software and support solutions. Software for help desk and support is used in companies within the service management. For example, it helps service providers with customer support. Customer inquiries can be handled via a call center (a hotline) both in IT service management (ITSM) and in all other service areas.

The basis of the help desk software is usually a ticket system. The ticket system is used to record, document and forward inquiries, error reports or complaints. In addition, an extensive knowledge database for error analysis is usually included. In addition to help desk systems and support software, you will find solutions for service level management, IT Infrastructure Library (ITIL), bug tracking, asset management and industrial service management.

show 1 to 6 (of 6 entries)
EcholoN Service Management Suite
Helpdesk system with knowledge database
Helpdesk system with knowledge database
General understanding of tasks in the helpdesk. The helpdesk is a service provider in its own company and demonstrates its importance through quick response and resolution. Fast acceptance of support requests, adaptability to the specific, needs of your company, establishment of a multi-level support, reporting and trend analysis, extensions and modules: connecting third-party systems, such as client management solutions, monitoring, network management (Nagios or similar) and remote maintenance, knowledgebase and increase of the first solution rate...
ITSM Process Library
Standard process model of ITSM according to ITIL 4 and ISO 20000 in BPMN 2.0
Standard process model of ITSM according to ITIL 4 and ISO 20000 in BPMN 2.0
The ITSM Process Library offers a process- and practice-oriented solution with which all standards important for your company with all their specifications can be adopted in your own IT landscape. The included standard process model is based on the specifications of ISO 20000 and ITIL® 4. By means of the application, these standards can be adapted exactly to your company and integrated into your internal company process model. Probably the biggest advantage is the simple way of implementation. The ITSM Process Library is therefore a tool that was developed by practitioners for companies for practical implementation ...
Woodpecker Issue Tracker
webbased Request-, Issue- and Bug-Tracking-Tool
webbased Request-, Issue- and Bug-Tracking-Tool
Woodpecker IT is a web-based request, issue or bug tracking tool. You can use it for performing request, version or bug management. Its main function is recording and tracking issues, within a freely defined workflow. Woodpecker IT helps you in increasing your efficiency; lower your costs; integrate your customers and improve the quality of your products. Woodpecker IT offers the functionality of a bug tracking system in combination with high flexibility that allows individual adjustments. Among other things ...
TimO project management, time tracking, capacity manag. and controling
Project planning, project steering, project controlling, time management - 100% web based
Project planning, project steering, project controlling, time management - 100% web based
Time Management Office® is a network-, internet- und intranet based software for project planning, project controlling, project monitoring, resource management, capacity planning, expense planning, project expense management, process optimisation and time sheet. Additionally Time Management Office can be used for order- and service related time and cost management. Time Management Office can be parameterised to disable unnecessary functions. (As extensive as necessary!). Many applications in this sector come with a variety of useful functions ...
USU IT & Enterprise Service Management
Product suite with field-tested modules for IT and enterprise service management
Product suite with field-tested modules for IT and enterprise service management
The USU IT & Enterprise Service Management product suite has a modular design and can map, control and optimise all of a company's service processes. It can be used in the IT area of large and medium-sized companies as well as by IT service providers or, for example, in the HR area or facility management.
show 1 to 6 (of 6 entries)
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