This current market overview shows help desk software and support solutions. Software for help desk and support is used in companies within the service management. For example, it helps service providers with customer support. Customer inquiries can be handled via a call center (a hotline) both in IT service management (ITSM) and in all other service areas.
The basis of the help desk software is usually a ticket system. The ticket system is used to record, document and forward inquiries, error reports or complaints. In addition, an extensive knowledge database for error analysis is usually included. In addition to help desk systems and support software, you will find solutions for service level management, IT Infrastructure Library (ITIL), bug tracking, asset management and industrial service management.