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Customer Service Software

The term customer service covers all services provided by a company before the purchase (pre-sales service), during the purchase or after the purchase (after-sales service). There are different forms of customer service, including technical customer service, commercial customer service and goods-related customer services. All customer service is based on customer loyalty, customer satisfaction and enhancing the company's image.

In this SoftGuide section, you will find an overview of programs related to customer service. Software for handling technical customer service (with support for processing direct service and customer service orders, including order acceptance and service reporting) is listed, as are solutions for customer service management. The software helps analyze inquiries and may support the generation of additional sales from accessory items. Customer service software is often used by companies to manage after sales service. It then includes, for example, the complaints management or the control of maintenance appointments.

Are you looking for a suitable customer service software?
show 1 to 10 (of 10 software programs)
audius.CRM Mobile Service – Field Service Management
The comprehensive solution for technical field service based on Microsoft Dynamics 365
The comprehensive solution for technical field service based on Microsoft Dynamics 365 audius.CRM Mobile Service is THE software for your technical field service! Based on Microsoft Dynamics 365, audius.CRM Mobile Service offers you an integrated service management solution with graphically supported, efficient workforce scheduling and resource planning. This is complemented by mobile data collection for your technicians. Increase customer satisfaction, reduce errors and duplication of work and increase productivity.
audius:Energy for power engineering companies
Industry solution for the sale, planning, and installation of power generation systems.
Industry solution for the sale, planning, and installation of power generation systems. The audius:Energy solution offers energy technology providers end-to-end digitalized business processes for the sales, service, planning and installation of photovoltaic and solar systems, refining and expanding the standard processes of Microsoft Dynamics 365 specifically for the needs of these companies and combining sales, marketing, customer service and field service.
Field Service Management - Tickets
Customer management forms the interface between customers and the company
Customer management forms the interface between customers and the company The software enables you to set up a customer management system for customer service, which provides comprehensive information about the customer and the products used. The software supports you in integrating all relationships with potential and existing customers. For differentiated analyses and marketing actions, a database is available from which the required information can be prepared in a short time. In this way, you can increase your customer loyalty by identifying and serving customer needs and market demands.
applabs Rental & Service
ERP industry software for trade, rental and service
ERP industry software for trade, rental and service applabs Rental & Service is a complete solution for rental, service and trade of industrial trucks and construction machinery. The software is based on MS Dynamics NAV and fully maps all company processes including mobile service management and efficient fleet management including procurement, leasing, maintenance and repair. Service orders can be reported electronically to customer service, an integrated control center provides an up-to-date status overview, employees can create new orders, and much more.
MODUS ENGINEERING
Industry software for mechanical, tool, mold, special-purpose vehicle and plant engineerin
Industry software for mechanical, tool, mold, special-purpose vehicle and plant engineerin MODUS ENGINEERING is an innovative and forward-looking software solution for mechanical and plant engineering. MODUS enables you to offer your customers a better service and thus increase customer satisfaction. MODUS ENGINEERING provides you with an efficient mechanical engineering software for all industry-specific requirements.
EcholoN Service Management Suite
To meet demanding customer requirements, accompanying service is important.
To meet demanding customer requirements, accompanying service is important. Systemic support from EcholoN makes the delivered service quality reproducible. This allows you to respond professionally to customer requests, because your service processes are standardized. EcholoN supports you during installations, customer consultations or your customer service.
TOPIX CRM
Professional CRM for sales and customer management processes
Professional CRM for sales and customer management processes TOPIX CRM is a professional customer service software that supports sales and customer management processes. The software offers comprehensive functions for customer care, sales control and marketing campaigns. Using the address and contact management, you can enter and access the company and personal data you need, anytime and anywhere.
WEST System©
WEST System© as an integrated complete system for services, industry and trade
WEST System© as an integrated complete system for services, industry and trade The West system comprises a central service as the basis of the software for master data etc. and several industry-neutral add-ons such as sales, materials management, purchasing, production, projects, controlling and human resources. The module for sales includes service management, a helpdesk system for internal and external support including escalation management.
Field Service Management - Mobile
Mobile service management (online/offline) via web browser/notebook/smartphone/tablet
Mobile service management (online/offline) via web browser/notebook/smartphone/tablet With the Customer Portal you grant your customers the possibility to report faults directly in your system via ticket. You can also provide service reports, plant history or other information.
Service Portal ERP
Organization and management of service requests
Organization and management of service requests Improve your customer service with the ticket management system! Our system helps you to process service requests quickly and efficiently, track working hours and stay on top of things. Offer your customers the service they deserve – try it out now with a test installation!...
show 1 to 10 (of 10 software programs)
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