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Software for customer service and customer service management - current market overview

The term customer service covers all services provided by a company before the purchase (pre-sales service), during the purchase or after the purchase (after-sales service). There are different forms of customer service, including technical customer service, commercial customer service and goods-related customer services. All customer service is based on customer loyalty, customer satisfaction and enhancing the company's image.

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In this SoftGuide section, you will find an overview of programs related to customer service. Software for handling technical customer service (with support for processing direct service and customer service orders, including order acceptance and service reporting) is listed, as are solutions for customer service management. The software helps analyze inquiries and may support the generation of additional sales from accessory items. Customer service software is often used by companies to manage after sales service. It then includes, for example, the complaints management or the control of maintenance appointments.

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audius.CRM Mobile Service – Field Service Management
The comprehensive solution for technical field service based on Microsoft Dynamics 365
The comprehensive solution for technical field service based on Microsoft Dynamics 365 audius.CRM Mobile Service is THE software for your technical field service! Based on Microsoft Dynamics 365, audius.CRM Mobile Service offers you an integrated service management solution with graphically supported, efficient workforce scheduling and resource planning. This is complemented by mobile data collection for your technicians. Increase customer satisfaction, reduce errors and duplication of work and increase productivity.
Field Service Management - Tickets
Customer management forms the interface between customers and the company
The software enables you to set up a customer management system for customer service, which provides comprehensive information about the customer and the products used. The software supports you in integrating all relationships with potential and existing customers. For differentiated analyses and marketing actions, a database is available from which the required information can be prepared in a short time. In this way, you can increase your customer loyalty by identifying and serving customer needs and market demands.
EcholoN Service Management Suite
To meet demanding customer requirements, accompanying service is important.
To meet demanding customer requirements, accompanying service is important. Systemic support from EcholoN makes the delivered service quality reproducible. This allows you to respond professionally to customer requests, because your service processes are standardized. EcholoN supports you during installations, customer consultations or your customer service.
Field Service Management - Mobile
Mobile service management (online/offline) via web browser/notebook/smartphone/tablet
With the Customer Portal you grant your customers the possibility to report faults directly in your system via ticket. You can also provide service reports, plant history or other information.
audius:Energy for electrical enineering companies
Industry solution for the sale, planning, and installation of power generation systems.
Industry solution for the sale, planning, and installation of power generation systems. The audius:GreenTec solution offers electrical engineering companies end-to-end digitized business processes to manage the sale, customer service, planning, and installation of photovoltaic and solar systems.
Kober's dealwinner
Toolbox for your price negotiation
Toolbox for your price negotiation Kober's dealwinner is an innovative and very useful toolbox with checklists and training videos for price negotiations with tough buyers. Benefit from tips for your most profitable price discussion. Use digital checklists to maximize your negotiation success.
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