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Software for customer service and customer service management - current market overview

The term customer service covers all services provided by a company before the purchase (pre-sales service), during the purchase or after the purchase (after-sales service). There are different forms of customer service, including technical customer service, commercial customer service and goods-related customer services. All customer service is based on customer loyalty, customer satisfaction and enhancing the company's image.

In this SoftGuide section, you will find an overview of programs related to customer service. Software for handling technical customer service (with support for processing direct service and customer service orders, including order acceptance and service reporting) is listed, as are solutions for customer service management. The software helps analyze inquiries and may support the generation of additional sales from accessory items. Customer service software is often used by companies to manage after sales service. It then includes, for example, the complaints management or the control of maintenance appointments.

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EcholoN Service Management Suite
To meet demanding customer requirements, accompanying service is important.
To meet demanding customer requirements, accompanying service is important.
Systemic support from EcholoN makes the delivered service quality reproducible. This allows you to respond professionally to customer requests, because your service processes are standardized. EcholoN supports you during installations, customer consultations or your customer service.
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