Software > Business Management > IT Service Management (ITSM), SOA > EcholoN Service Management Suite
EcholoN - holistic service management

EcholoN Service Management Suite

EcholoN - holistic service management

Version:  G3 V24

 
 
 
 
 
 
 
 
Demo version

More than ever, customer-friendly support is important in order for a company to present itself as strong and competitive to its customers. It is by no means rare that the expansion of a company's own customer support with all conceivable services is decisive for success. The EcholoN software is a fully comprehensive service management solution that can be used to optimize support, service and customer service in a wide variety of areas in order to make internal processes more efficient and customer-friendly. EcholoN represents a comprehensive solution for service, support and customer care.

Developed by mIT solutions GmbH, the multi-faceted software EcholoN is suitable for ticket systems, internal IT and industrial service management, your customer support including call center and customer care, inventory management as well as asset management. But also in terms of process monitoring, maintenance, product development and more, this application is the right tool for your company to take advantage of all included functions and make them work for you. In the end, the much vaunted customer satisfaction starts exactly where you create customer-friendly workflows and processes: in your company! 

Your advantages when using EcholoN software: 

  • including fully comprehensive service management suite
  • including hepldesk with included knowledge base
  • with service desk including standard processes such as incident- , problem-, change- and configuration management
  • including service level management
  • enables simple Ticket registration and much more
  • Integrated app templates (or schemas) allow internal procedures such as ITIL to be standardized and loaded
  • flexible adaptation of processes
  • necessary functions and business processes can be used either according to the standard or individually adapted to the specific requirements in each case.
  • these adaptations range from simple mask adjustments to complex process flows
  • individual support is made more efficient and centralized
  • the basic module enables the complete control of your service activities
  • facilitates ticket distribution and processing
  • all workflows are optimized
  • contains, among other things, a practice-oriented time recording
  • structured reports and process documentation, cockpit functions and an easy-to-use design function for processes and forms create resource-saving workflows
  • including contract, support project, SLA contract and workflow management
  • web-based, multilingual and network- and multi-client-capable application
  • additionally supports iOS and Android operating systems

Extensions and modules, such as the EcholoN data workflow system (DWS) for data integration or the SAP connector, round off the EcholoN product range.

Interfaces:
EcholoN Data Workflow System
SAP-Connector
Target groups:

EcholoN is used in the different task areas, such as

References:

Excerpt reference customers

The motto "software for satisfied users" includes a constant objective analysis of the customer requirements with a comprehensive consultation and a structured conception.
For each customer, an individual standard solution is found at favorable conditions, which ensures an investment-safe and sustainable system. EcholoN is as industry-neutral as our customer range is diverse.

Contact information:
Information
direct to webpage
Request online demonstration
request meeting
Success Story
direct to webpage
Software exposé
request URL
Functions:
3D traffic light factor
Queries
Department-specific masks and processes
Address management
Alerts
Analysis and simulation
Quotation and order creation
Asset management
Call limits
Call recording
Caller ID logging
Caller profiling
Call history
Call monitoring
Call distribution
Views
Contact persons
Application management
Work order planning
Work order management
Occupational safety
Working materials management
Archiving
Audit
Audit management
Task generation
Task management
Task tracking
Order processing
Order data
Order management
Order status
Order tracking
Effort estimation
ID card
Automatic device recognition
Automated messages
Barcode, RFID
Basic copy templates
Tree views
Notification system
User and rights management
User desktops
Reports
Complaints
Inventory monitoring
Inventory management
Order and complaint management
Resource management
Assessment tools
Assessment forms
Evaluation catalogs
Resident survey
Fire protection documentation
Accounting
Call agent monitor
Change Requests
Change management
Batch tracing
Chat and tickets
Checklists
Cockpit functions
Compliance
Configuration Management
Configuration Management Database (CMDB)
CRM
CRM customer data reconciliation
Representation of process paths
Dashboards
Data maintenance
Disaster Recovery
DMS
Documentation
Documentation of QM
Document classification
Document control
E-mail integration
Incoming channels
Recording reasons
Reminder and escalation functions
Reminder functions
Spare parts management
Escalation management
Escalation mechanisms
Excel export
Export functions
External parties
Vehicle location
Error description
Remote maintenance
FMEA Forms
Form and document processing
Form management
Hazard catalog
Device and master data grouping
Device management
Device relocations
legal requirements and standards
call displays
Google Maps integration
GPS tracking
Hardware and software management
Hardware inventory
HelpDesk
History creation
IMDS
Real estate management
Import functions
Indicators
Industry standards
Information extraction
Inspection management
Maintenance
Internal audit functions
internal control systems
Inventory label printing
Inventory
Investment planning
ISO standard management
IT Infrastructure Library (ITIL)
IT data
IT diagrams
Calendar and appointment management
Calibration dates
Calibration
Map displays
Map navigation
Categorization
commercial device data
Knowledgebase
Competence and control functions
Component management
Configuration management
Contact planner
Context examples
Control Specification
Control plan
Control system
Corrective and preventive actions
Corrective actions
Cost recording
Cost centers
Cost allocation
critical products
Customer and item data
Customer communication
Customer display
Customer service history
Customer display
Customer history
Customer information system
Customer portal
Customer complaint
Customer management
LDAP connection
Lease management
Lexicons, glossaries, dictionaries
Supplier audits
Supplier evaluation
Supplier management
Supplier qualification
Lifecycle History
Lifecycle Status Alerts
License management
Lot and intermediate inspection
Defect management
Mail integration
Management and verification of reference persons
Client management
Machine management
machine inspections
Mass import client
Measures export and import
Measures management
Measures status query
Measure tracking
Measures overview
Action tracking
Multi-user capability
Multiple locations, branches, sales areas
Multilingualism
Measurement protocols
Best before date management
Mobile data collection
Assembly processing
Sample management
Message and menu control
Network devices
Network plans
Standards compliance
Notes
Usage and Availability
Usage rights management
Object groups
Parameterizable inspection characteristics
Personnel time recording
Plausibilities
Plausibility checks
Price groups
Product recall management
Product Quality Planning
project related ticket systems
Logging
Process and form design
Process data tracking
Process documentation
Inspection relocation
Inspection order management
Test automates
Inspection reports
Inspection data acquisition
Test result display
Test results
Gauge management
Inspection equipment monitoring
Inspection plans
Test badges
Inspection plan versioning
Inspection severity
Checks
Qualification
Quality assurance
Recall module
Invoices
Registration of mobile systems
Complaints
Complaint Management
Release planning
Return management
Remote access
Repair, cost estimate
Repair order
Resource Management
Returns management
Audit-proof archiving
Revision management
Risk assessment
Route optimization
On-call and stand-by duties
Collective editing
Scanning of assets
Key & Lock Management
Semantic search
Service field service
Service calls
Service requests
Service orders
SLA contract management
Software assets
Software licenses
SSL support
Statistical process control (SPC)
Status displays
Status overviews
Sampling system
Fault management
Malfunction log
Structuring
Subcontractor Management
Search
Search filter
Support project management
System changes
Activity planning
Technician management
Terminology database
Scheduling
Ticket creation
Ticket lifecycle
Ticket Distribution
Ticket processing
Ticket system
Exchange and complaint
Update and roll-out planning
Updates
Dispatch of tasks
Keywording
Encryption
Version management
Contract management
Full text search
Operations
Queue management
Maintenance
Workshop accounting
Repeat errors Repeat contacts
Wildcard search
Knowledge databases
Knowledge documents
Knowledge management
Knowledge platform
Workflow management
Workflow optimization
Time recording
Price:
on request

Get to know the software better! Request a video appointment for a personal presentation!

Technical specifications:
Web-based:
yes
SaaS, Cloud:
yes
On-premises (local installation):
yes
Multi-user (network-compatible):
yes
Multi-client compatible:
yes
Maintenance:
included in price
Customizing:
possible for a fee
First installation (year):
2001
number of installations:
>400
Manufacturer based in:
Germany
Training:
included in price
Hotline:
included in price
Installation support:
included in price
Documentation:
Manual, Online Help, Demo version, Technical documentation
dialogue language(s):
English, German, French
System requirements:
Compatible operating systems (runs with):
Win 11
Win 10
Win 8
Win 7
Win Server
Mainframe based
Unix based
Linux based
Mac OS
Mobile OSs (supports):
iOS
Android

EcholoN Service Management Suite is listed in the following categories: