Software > Business Management > IT Service Management (ITSM), SOA > EcholoN Service Management Suite

EcholoN Service Management Suite

EcholoN - holistic service management

Version:  G3 V20

Compatible with
 
 
 
 
 
 
 
 

More than ever, customer-friendly support is important in order for a company to present itself as strong and competitive to its customers. It is by no means rare that the expansion of a company's own customer support with all conceivable services is decisive for success. The EcholoN software is a fully comprehensive service management solution that can be used to optimize support, service and customer care in a wide variety of areas in order to make internal processes more efficient and customer-friendly. EcholoN represents a comprehensive solution for service, support and customer care.

Developed by mIT solutions GmbH, the multi-faceted software EcholoN is suitable for ticket systems, internal IT and industrial service management, your customer support including call center and customer care, inventory management as well as asset management. But also in terms of process monitoring, maintenance, product development and more, this application is the right tool for your company to take advantage of all included functions and make them work for you. In the end, the much vaunted customer satisfaction starts exactly where you create customer-friendly workflows and processes: in your company! 

Your advantages when using EcholoN software: 

  • including fully comprehensive service management suite
  • including hepldesk with included knowledge base
  • with service desk including standard processes such as incident, change, problem and configuration management
  • including service level management
  • enables simple tickerecording and much more
  • Integrated app templates (or schemas) allow internal procedures such as ITIL to be standardized and loaded
  • flexible adaptation of processes
  • necessary functions and business processes can be used either according to the standard or individually adapted to the specific requirements in each case.
  • these adaptations range from simple mask adjustments to complex process flows
  • individual support is made more efficient and centralized
  • the basic module enables the complete control of your service activities
  • facilitates ticket distribution and processing
  • all workflows are optimized
  • contains, among other things, a practice-oriented time recording
  • structured reports and process documentation, cockpit functions and an easy-to-use design function for processes and forms create resource-saving workflows
  • including contract, support project, SLA contract and workflow management
  • web-based, multilingual and network- and multi-client-capable application
  • additionally supports iOS and Android operating systems

Extensions and modules, such as the EcholoN data workflow system (DWS) for data integration or the SAP connector, round off the EcholoN product range.

Functions:
Queries
Task management
User and rights management
Reports
Change management
Chat and tickets
Cockpit functions
Configuration Management Database (CMDB)
Representation of process paths
Dashboards
E-mail integration
Reminder and escalation functions
Reminder functions
Escalation management
Escalation mechanisms
HelpDesk
Customer portal
Multilingualism
Personnel time recording
Process and form design
Process data tracking
Process documentation
SLA contract management
Search
Support project management
Ticket creation
Ticket lifecycle
Ticket Distribution
Ticket processing
Ticket system
Contract management
Workflow management
Workflow optimization
Time recording
Target groups:

EcholoN is used in the different task areas, such as

  • helpdesk
  • ticket system
  • IT service management
  • customer support
  • customer care and call center
  • quality management and complaints management
  • product development and product lifecycle
  • inventory management, asset management
  • software development (bug tracking and release management)
  • industry service management
  • maintenance
  • process monitoring
Price:
on request
Contact information::
Manufacturer:
Contact
Herr Ralph Bockisch
+49-4101-6969-3
Links and contact:
Video appointment
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Online demonstration
request meeting
Demo version
direct to webpage
Information
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Success Story
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