show 1 to 5 (of 5 software programs)
CWA SmartProcess Complaint Management Software
SmartProcess complaint management software offers powerful workflow automation that helps companies efficiently manage and administer customer complaints and grievances. The web-based solution creates transparent task lists for all complaint processes and enables comprehensive evaluations for successful complaint management and continuous improvement measures (CIP).
Intelligent complaints management with CWA SmartProcess
SmartProcess complaint management software offers powerful workflow automation that helps companies efficiently manage and administer customer complaints and grievances. The web-based solution creates transparent task lists for all complaint processes and enables comprehensive evaluations for successful complaint management and continuous improvement measures (CIP).
PANFLOW
With PANFLOW workflow and process management, business processes are optimized to such an extent that throughput and processing times are significantly accelerated. This results in a major advantage that also plays into the hands of complaints management, among other things.
Workflow management and process management software
With PANFLOW workflow and process management, business processes are optimized to such an extent that throughput and processing times are significantly accelerated. This results in a major advantage that also plays into the hands of complaints management, among other things.
EcholoN Service Management Suite
Systemic support from EcholoN makes the delivered service quality reproducible. This enables you to deal with complaints and claims in a professional manner, because your processes are standardized. EcholoN supports you with intake, consultations and the resulting services.
Systemic support from EcholoN makes the quality delivered reproducible
Systemic support from EcholoN makes the delivered service quality reproducible. This enables you to deal with complaints and claims in a professional manner, because your processes are standardized. EcholoN supports you with intake, consultations and the resulting services.
R2C
Schleupen GRC can be used as a central, workflow-based channel for recording and tracking complaints and claims: reports can be recorded in a structured manner, responsibilities assigned, and processing statuses – including deadlines – documented. The ability to link these to risks, measures and guidelines provides a traceable record of causes, corrective actions and effectiveness – including for internal audits.
Manage complaints and claims in a traceable manner
Schleupen GRC can be used as a central, workflow-based channel for recording and tracking complaints and claims: reports can be recorded in a structured manner, responsibilities assigned, and processing statuses – including deadlines – documented. The ability to link these to risks, measures and guidelines provides a traceable record of causes, corrective actions and effectiveness – including for internal audits.
CURSOR-CRM
The Customer Service module is a tool for integrating ticket or complaint management into your CRM system. It enables fast recording of customer complaints and increases the chances of an appropriate and timely response to strengthen customer loyalty and counteract the reduction of customer retention. Transparency across all process steps; response times are minimized; increased customer satisfaction; legally compliant processing...
CURSOR Customer Service Module
The Customer Service module is a tool for integrating ticket or complaint management into your CRM system. It enables fast recording of customer complaints and increases the chances of an appropriate and timely response to strengthen customer loyalty and counteract the reduction of customer retention. Transparency across all process steps; response times are minimized; increased customer satisfaction; legally compliant processing...show 1 to 5 (of 5 software programs)
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