Software > Sales and Marketing > Complaint and Reclamation Management

Current market overview - Software for complaint management or reclamation management

In this SoftGuide section, you will find a current market overview of software for complaints management. Complaint management encompasses all the measures that a company takes in the event of complaints or grievances from customers regarding the company's services or products. Complaint management is one of the components of CRM.

The complaint management software listed in this section helps in managing all the actions taken by the company to document a customer complaint or grievance, restore customer satisfaction and re-stabilize the relationship with the complaining customer. The software usually provides workflow control that includes processing of service requests, complaints, feedback and ideas. Reporting systems such as CIRS (Critical Incident Reporting System) or the processing of a complaint using the 8D method or 8D report are usually also supported by the listed software. At this point, there are often overlaps with quality assurance.

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EcholoN Service Management Suite
Systemic support from EcholoN makes the quality delivered reproducible
Systemic support from EcholoN makes the quality delivered reproducible
Systemic support from EcholoN makes the delivered service quality reproducible. This enables you to deal with complaints and claims in a professional manner, because your processes are standardized. EcholoN supports you with intake, consultations and the resulting services.
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