Software > Sales and Marketing > Complaint and Reclamation Management

Complaint Management Software, Reclamation Management Software

In this SoftGuide section, you will find a current market overview of software for complaints management. Complaint management encompasses all the measures that a company takes in the event of complaints or grievances from customers regarding the company's services or products. Complaint management is one of the components of CRM.

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The complaint management software listed in this section helps in managing all the actions taken by the company to document a customer complaint or grievance, restore customer satisfaction and re-stabilize the relationship with the complaining customer. The software usually provides workflow control that includes processing of service requests, complaints, feedback and ideas. Reporting systems such as CIRS (Critical Incident Reporting System) or the processing of a complaint using the 8D method or 8D report are usually also supported by the listed software. At this point, there are often overlaps with quality assurance.

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CM/Complaint
Speed up and simplify your complaint management with CM/Complaint
Speed up and simplify your complaint management with CM/Complaint Complaints cost companies time and money and annoy customers. Companies in the manufacturing and service sectors benefit from ConSol CM/Complaint to process complaints & warranty claims as quickly, efficiently and reliably as possible. Use the software to reduce your internal costs and eliminate weak points in the long term. With the ConSol CM/Complaint software, you have your complaints under control.
co_suite - Qualitäts-/ Risikomanagement, CAPA, Beschwerde, Dokumente, Ideen
Listen to your customer
Listen to your customer Register and resolve issues from clients, employees or stakeholders systematically. Route them to knowledgable staff and leverage your experience of solutions in the past. Tag the problem to discover patterns the point you to the root cause.
CURSOR-CRM
CURSOR Customer Service Module
CURSOR Customer Service Module The Customer Service module is a tool for integrating ticket or complaint management into your CRM system. It enables fast recording of customer complaints and increases the chances of an appropriate and timely response to strengthen customer loyalty and counteract the reduction of customer retention. Transparency across all process steps; response times are minimized; increased customer satisfaction; legally compliant processing...
Improve QM-Software
Quality Management Software, CAQ and QM Solution, Risk Management
Quality Management Software, CAQ and QM Solution, Risk Management Improve, the standard solution in quality management, supports you in all requirements. From the recording of a report to the concrete improvement solution, Improve accompanies you and ensures a simple and fast solution finding. Continuous defect recording helps you achieve greater transparency and order. Idea management and customer surveys clearly show where there is potential for improvement. With the "open work" function, you can see which tasks ...
EcholoN Service Management Suite
Systemic support from EcholoN makes the quality delivered reproducible
Systemic support from EcholoN makes the quality delivered reproducible Systemic support from EcholoN makes the delivered service quality reproducible. This enables you to deal with complaints and claims in a professional manner, because your processes are standardized. EcholoN supports you with intake, consultations and the resulting services.
COMPLAINT ASSISTANT (MR.KNOW)
Active complaints and grievance management
Active complaints and grievance management Improve your services through active complaint and reclamation management and a process-oriented approach. Increase your image and the associated sales potential. The wizard allows systematic recording via forms that are specifically tailored to your company. No complaints or claims are lost due to defined processing rules and escalation levels. The COMPLAINT ASSISTANT is created on the basis of the notation BPMN 2.0.
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