CWA SmartProcess

In complaint management, reclamation management and service management, professional competence, accessibility and fast processing have a decisive influence on customer satisfaction.

With SmartProcess, you can easily and quickly record complaints and process them automatically via workflow. You are supported in the areas of accessibility, competent processing, distribution of tasks, adherence to deadlines.

SmartProcess as complaint software and complaint handling software offers the possibility to increase customer and employee satisfaction and to improve products and processes. Numerous, practice-proven sample workflows are available for the rapid introduction of CWA SmartProcess.

Functions of the complaint software:

• Processing of customer complaints, supplier complaints and internal complaints
• Processing of complaints
• Workflow control of complaints and reclamations
• Simple and intuitive software
• Integration of e-mail (sending and importing) and web forms
• Deadline and escalation management
• Repeat errors and repeat contacts are automatically displayed
• 8D report
• Extensive evaluations
• Flexibly configurable forms, masks and fields
• Web-based process designer for defining workflows
• The software can also be used flexibly for risk management, process management and workflow management.
• Mobile web app

You can also use the mobile web app to process complaints on the move. For example, you can use the mobile version to enter comments or measures relating to a complaint or to add photos as documentation.

A test version is available on the Internet. SmartProcess is available as a cloud solution and an on-premises solution. The cloud solution meets the highest security requirements and can be deployed quickly.