Software > IT projects > Educational organization seeks complaints and claims management

Educational organization seeks complaints and claims management

IT project from: educational organization (Germany)Project no. 20/2352: finished
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Mr. Dipl.-Ing. Olaf Kram
olaf.kram@softguide.de

We are an educational organization based in southern Germany with several locations and are looking for a complaint and claims management system.

The software should meet the following requirements:

  • Easy mapping of complaints, claims, damages, or similar issues
  • An overview and evaluation should be possible afterwards
  • On-premises or web-based
  • Support for mobile devices (iOS, Android)

Approximately 50 software workstations are planned. Work will be carried out in an MS Windows system environment.

Based on the specific requirements, the following solutions can be considered:

CWA SmartProcess Complaint Management Software
Complaint and Reclamation Management
EcholoN Service Management Suite
IT Service Management (ITSM), SOA
PANFLOW
Workflow Management Systems
GEBRA-Suite
Enterprise Resource Planning
PisaSales CRM
Customer Relationship Management

Project statistics

Quantity
Researched solutions 29
Selected potentially relevant solutions (of which published) 17 (5)
Sent e-mails (questions, queries) and telephone calls 50
E-mails received from vendors 14
Direct responses to the IT project 7
Responses classified as relevant 13