CWA SmartProcess transforms your process management, quality management, and workflows through intelligent automation of existing applications and increases the transparency of your business processes. This digital solution not only optimizes your daily business operations but also boosts your overall operational efficiency—a benefit that your entire team will enjoy.
By reducing administrative tasks, your employees can refocus on their core strategic competencies.
The SmartProcess software, developed by CWA GmbH, meets the highest enterprise security standards. In this cloud solution, your data is hosted in German data centers via the Amazon Web Services infrastructure—one of the world’s leading and most secure cloud platforms. Do you need an integrated platform for process, workflow, and quality management? SmartProcess by CWA is the all-in-one solution that combines your requirements into a single, unified application.
With the SmartAI AI extension, you can create process designs from descriptions or uploaded documents, generate knowledge-based questions for read receipts, and receive answers from processes, documents, the wiki, and help via the integrated AI chatbot. The chatbot takes access rights into account and cites its sources. Via the MCP interface, central AI chatbots and AI agents within the company can use relevant information from SmartProcess as context for their responses.
All AI features and the MCP interface are available for cloud applications. Use of the AI features is billed via optional SmartAI Credits; the MCP interface is available as an add-on module.
Your advantages when using SmartProcess:
- Browser-based process modeling with BPMN standards for intuitive workflow development
- Automatic documentation generation from digital process models
- Intelligent organizational chart management for clear organizational structures
- Smart mapping of processes and responsibilities through automatic organizational chart linking
- Integrated full-text search for fast content access
- Digital document management with central administration
- Reading confirmation with knowledge questions: Test your understanding of your processes and documents with integrated multiple-choice questions. With SmartAI, relevant knowledge questions can be automatically generated using AI.
- Workflow automation for tasks, processes, and approvals
- Drag-and-drop form designer for custom input screens and a graphical workflow designer for designing your processes
- Pre-built workflow templates for automating internal business processes
- Digital transformation of vacation requests, requests, and other standard processes
- Automatic versioning with a complete history of all process versions
- Graphical version comparison for a clear overview of changes between process versions
- Automatic translation (suggestions for translating content into languages supported by DeepL) – with your own DeepL API account
- Integrated compliance features with approval workflows, key performance indicator (KPI) management, and optional sample processes for ISO 14001 and DIN ISO 9001
- No-code form designer for digitization and customization
- Mobile-first audit management via a responsive web app
- Includes training, quality, complaint, corrective action, risk, test equipment, and CAPA management; qualification and training management is available as an optional add-on module
- GxP module specifically for the medtech and pharmaceutical industries
- AI-powered process creation: Describe a process or upload a document. SmartAI generates a process draft that you can review, supplement, and further edit directly.
- SmartAI Chatbot: Ask questions in natural language and receive answers from processes, documents, the wiki, and help—taking your access rights into account and including source references.
- MCP Interface: Provide relevant SmartProcess content as context to your company’s central AI chatbots and AI agents.
- Validity Extension as a Workflow: Manage the review and extension of the validity of processes and documents through a defined workflow with assigned responsibilities and approvals.
- Additional improvements for day-to-day work: enhanced version comparison, additional security mechanisms in document management, direct links to tasks, and enhancements to the mobile web app, reporting, and permission configuration.
More than 500 companies and 150,000 users across various industries already use SmartProcess:
- BMW
- Continental
- German Airways
- REWE
- Deutsche Windtechnik
- CDS
- Putzmeister
- Testo
- Thyssenkrupp
- Stiftung Schoenau
- RHENUS Logistics
- Schaufler Tooling
- Schneider Form
- FAUN Kirchhoff Group
- Kettenbach Dental
- Stadtwerke Bonn
- Maestrani Swiss Chocolate
- and many more.
