On our website you will find all information about our Service Management Software Suite.
Good and professional service is of great importance for the satisfaction of the service requestors. No matter if it is your internal IT or customers of your product or service. IT Service Management supports you in effectively managing your service processes and service activities, as well as responding to requests in a personalized and professional manner.
As a comprehensive solution for support and customer care, EcholoN provides all processes from ticketing to helpdesk with knowledge database and service desk according to ITIL to holistic service management. EcholoN customers receive a comprehensive overview of their IT processes and infrastructure and are able to transparently display and control costs.
The modular, highly integrated EcholoN covers all disciplines of ITIL-compliant IT service management.
The basis for an optimal service offering is the precise planning and execution of all necessary processes. For this, it is essential that the required information is available in the right place. With EcholoN, you create transparency about open tasks and processes. In this way, you support your service staff in a practical and reliable manner in the handling and coordination of your business processes.
Thanks to the modular architecture of EcholoN, in addition to ITIL processes, other proprietary business processes can be used in a fully integrated manner.
Manufacturer of the holistic service management suite EcholoN is mIT solutions GmbH, an owner-managed company founded in 1994.
With about 45 employees at its headquarters in Borstel-Hohenraden near Hamburg, mIT solutions GmbH today serves more than 300 small and medium-sized enterprises as well as large corporations from industry, services and trade. At the center of the solution portfolio is the EcholoN service management suite, which was developed on the basis of state-of-the-art .Net technologies. A comprehensive range of IT services from consulting and project planning to installation and training to support and maintenance of the IT infrastructure round off the service spectrum.
Good and professional IT service is of great importance for the satisfaction of the service requestor. Regardless of whether they are your internal IT or customers of your product or service. IT Service Management supports you in effectively managing your service processes and service activities, as well as responding to requests in a personalized and professional manner.
EcholoN is used in various fields of application, such as
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The motto "software for satisfied users" includes a constant objective analysis of customer requirements with comprehensive advice and a structured conception.
For each customer, an individual standard solution is found at favourable conditions, which ensures an investment-safe and sustainable system. EcholoN is as sector-neutral as our customer range is diverse.