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Echolon - Service Management Software

On our website you will find all information about our Service Management Software Suite.

Service Management with EcholoN

Good and professional service is of great importance for the satisfaction of the service requestors. No matter if it is your internal IT or customers of your product or service. IT Service Management supports you in effectively managing your service processes and service activities, as well as responding to requests in a personalized and professional manner.

IT Service Management with EcholoN

As a comprehensive solution for support and customer care, EcholoN provides all processes from ticketing to helpdesk with knowledge database and service desk according to ITIL to holistic service management. EcholoN customers receive a comprehensive overview of their IT processes and infrastructure and are able to transparently display and control costs.

The modular, highly integrated EcholoN covers all disciplines of ITIL-compliant IT service management.

EcholoN supports your business processes

The basis for an optimal service offering is the precise planning and execution of all necessary processes. For this, it is essential that the required information is available in the right place. With EcholoN, you create transparency about open tasks and processes. In this way, you support your service staff in a practical and reliable manner in the handling and coordination of your business processes.

Thanks to the modular architecture of EcholoN, in addition to ITIL processes, other proprietary business processes can be used in a fully integrated manner.

About mIT solutions GmbH

Manufacturer of the holistic service management suite EcholoN is mIT solutions GmbH, an owner-managed company founded in 1994.
With about 45 employees at its headquarters in Borstel-Hohenraden near Hamburg, mIT solutions GmbH today serves more than 300 small and medium-sized enterprises as well as large corporations from industry, services and trade. At the center of the solution portfolio is the EcholoN service management suite, which was developed on the basis of state-of-the-art .Net technologies. A comprehensive range of IT services from consulting and project planning to installation and training to support and maintenance of the IT infrastructure round off the service spectrum.

Good and professional IT service is of great importance for the satisfaction of the service requestor. Regardless of whether they are your internal IT or customers of your product or service. IT Service Management supports you in effectively managing your service processes and service activities, as well as responding to requests in a personalized and professional manner.

Areas of Expertise

EcholoN is used in various fields of application, such as

  • ticket system
  • helpdesk
  • IT service management
  • customer support
  • customer care and call center
  • field service management
  • quality management and complaints management
  • emergency management
  • product development and product lifecycle
  • inventory, inventory management, asset management
  • software development (bug tracking and release management)
  • industry service management
  • business process management
Corporate Information
Founding year:
1994
Employees:
45
Number of locations:
3
Offering Area:
Manufacturing and distribution of the following software products
EcholoN Service Management Suite
Company:
mIT solutions GmbH
EcholoN Service Management Software
Quickborner Strasse 79
DE - 25494 Borstel-Hohenraden
+49-4101-6969-59 (Fax)
Contact
Herr Ralph Bockisch
+49-4101-6969-3
Kontakt:
Contact inquiry
Company exposé

Categories of Software products:

IT Service Management (ITSM), SOA
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