AI-based ticket system sought for the customer service of a retail company

We are looking for software for our retail company in the consumer goods sector that will provide our customer service department with extensive ticket processing options. Incoming e-mails are currently received via 30-40 mailboxes with approx. 100-150 subfolders. If necessary, it should (later) be possible to integrate chat and telephone functions as well as other CRM functions. Interfaces to the existing ERP and online store can also be set up at a later date. Currently, the existing email solution needs to be replaced as quickly as possible. The ticket system should be modular in terms of functions and prices so that future functions can be added quickly. We are looking for a modern AI-based ticket system that can be easily administered by the specialist department. A specification sheet is currently being drawn up.

We have the following basic requirements for the software solution we are looking for:

• AI should be fully integrated
• B2B and B2C should be able to be processed separately
• Multi-client capable
• Knowledge management should be possible in multiple languages
• Communication should always be possible in English

20-30 software workstations are required.