A "contact planner" is a feature or tool within a Customer Relationship Management (CRM) system that is used to plan, organize, and manage interactions and communications with customers.
Typical functions of software in the CRM area "contact planner" could include:
Contact management: Capturing and managing customer contact details, including names, phone numbers, email addresses, and other relevant information.
Appointment scheduling: Scheduling appointments for contacting customers, whether it be via phone, email, in-person meeting, or other communication channels.
Task management: Assigning and tracking tasks related to customer interactions, such as follow-up calls or sending out information.
Communication history: Logging all interactions and communications with customers to have a complete overview of customer relationships.
Communication automation: Automating standard communications such as reminder emails or birthday wishes to strengthen customer engagement.