Software > Sales and Marketing > Call Center

Call Center Software, Telemarketing Software

Call centers are telephone consultation centers or customer service centers. In the inbound call center, the customer calls himself and wants to enjoy professional customer service, while in the outbound call, the call originates from a call center agent who wants to inform about interesting offers. Most often, call centers are set up for various customer services, such as service or direct marketing, or as a form of help desk. However, there are also more elaborate forms of call center.

In a customer service center, customers are not only served by telephone, but other communication channels such as social media or e-mail are also used. Multi-channel service software is often used in customer service centers. If the telephone locations are distributed spatially, they are referred to as virtual call centers. The basis for this form of telephone center is cloud computing. In addition to software for telemarketing, teleselling and appointment setting, you will find numerous solutions for duplicate removal, address correction and address standardization, dialing computers, complete solutions for customer service centers and simple CRM tools.

Are you looking for a suitable call center software?

show 1 to 5 (of 5 entries)
Cloud ACD - Call Center Software
The cloud ACD for better customer service in your call center
The cloud ACD for better customer service in your call center Cloud ACD offers you ideal tools for better customer service in your call center. Customer questions can be clarified by the appropriate consultant without long waiting times. The seamless link to third-party systems such as CRM ensure a perfect customer experience. The Cloud ACD works with any telephone system and integrates flexibly into your existing infrastructure. Multilingual accounts, integrated softphone, inbound and outbound capability and many other features are available.
Dialfire - Outbound Callcenter Software
Turn your browser into a professional call center in minutes
Turn your browser into a professional call center in minutes Dialfire is a complete call center platform for outbound & inbound telephony campaigns from the cloud. Advantages are the last generation predictive dialer with blended inbound, full customizability of the complete campaign (workflow, mask, statistics, email, etc.) as well as total transparency through real-time statistics, personalizable reports, statistics, wallboards & listening functions. Ready to use immediately after registration - no setup costs or monthly fees.
Field Service Management - Tickets
Customer management forms the interface between customers and the company
The software enables you to set up a customer management system for customer service, which provides comprehensive information about the customer and the products used. The software supports you in integrating all relationships with potential and existing customers. For differentiated analyses and marketing actions, a database is available from which the required information can be prepared in a short time. In this way, you can increase your customer loyalty by identifying and serving customer needs and market demands.
Satisfied, loyal customers and long-term business relationships
Satisfied, loyal customers and long-term business relationships Only those providers who delight their customers with the best service and highest quality can be successful in the long term. The basis for this are efficient processes and transparent information. CURSOR-CRM bundles data from the individual IT systems and makes any information available immediately. This enables fast response times for inquiries and competent consulting - both in the office and on-site at the customer.
Easy tracking of sales activities
Easy tracking of sales activities SalesSupport software includes functions for easy tracking of sales activities. With the SalesSupport tool for call centers, all customer calls can be tracked and evaluated. Reminder functions help to schedule the next call to the customer - online-based and simple.
show 1 to 5 (of 5 entries)

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