Call centers are telephone consultation centers or customer service centers. In the inbound call center, the customer calls himself and wants to enjoy professional customer service, while in the outbound call, the call originates from a call center agent who wants to inform about interesting offers. Most often, call centers are set up for various customer services, such as service or direct marketing, or as a form of help desk. However, there are also more elaborate forms of call center.
In a customer service center, customers are not only served by telephone, but other communication channels such as social media or e-mail are also used. Multi-channel service software is often used in customer service centers. If the telephone locations are distributed spatially, they are referred to as virtual call centers. The basis for this form of telephone center is cloud computing. In addition to software for telemarketing, teleselling and appointment setting, you will find numerous solutions for duplicate removal, address correction and address standardization, dialing computers, complete solutions for customer service centers and simple CRM tools.