Software > Internet > Computer Telephony Integration, VoIP

VoIP and CTI Software

The abbreviation CTI stands for Computer Telephony Integration. The telephone system is usually an indispensable component of corporate communications. With a CTI client, the telephone is operated from the PC. CTI software enables call set-up, call acceptance and termination of telephone calls or telephone conferences from within programs. In addition, CTI systems support the sending and receiving of faxes or telephone call forwarding. The CTI software enables the user to assign the incoming caller to a stored customer on the basis of the call number. Customer information matching the phone number can be displayed in a dialog box.

For the configuration of CTI systems a so called TAPI interface is necessary. The abbreviation TAPI stands for Telephony Application Programming Interface and describes a programming interface (API) for the CTI software. To connect the telephone system with the TAPI interface, a TAPI driver or TAPI software is needed. The connected telephones must be TAPI capable. In this way, depending on the CTI solution, extensive CRM or backend systems can be integrated via the interfaces.

Are you looking for a suitable CTI software?
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Dialfire - Outbound Callcenter Software
Dialfire - platform for inbound and outbound phone campaigns
Dialfire - platform for inbound and outbound phone campaigns Dialfire professionalizes phone campaigns of any type and size directly from the browser with integrated VoIP. Advantages compared to simple softphones are full transparency thanks to personalizable reports, statistics, wallboards & listening functions, 3x more calls in outbound campaigns thanks to the latest generation predictive dialer and total control over agent mask, workflow and more. Ready to use immediately after registration, with no setup or monthly costs.
authensis ACHAT
Smarte Software für exzellenten Kundendialog
Smarte Software für exzellenten Kundendialog The authensis ACHAT solution is a leading software suite for managing communication across all relevant channels. Your advantages: Independence from platforms and IT environments, multi-channel capability, high connectivity, the highest level of investment protection, high product stability, reliability and security as well as ease of maintenance thanks to its own diagnostic functions and permanent logging. Wide range of interfaces for CTI (including TAPI), market-leading IVR, VLU, VM, WFM, CRM and ERP products, TC and VoIP systems and wall displays.
FreePBX
Freedom to communicate
Freedom to communicate FreePBX is one of the world's most popular open source IP telephony software, enabling businesses to run a powerful and reliable PBX. FreePBX offers an extensive range of features typically only found in expensive proprietary PBXs, all at a fraction of the cost ...
Asterisk
Leading telephony and communication solutions
Leading telephony and communication solutions Asterisk is a powerful open source software platform that simplifies the development and deployment of communications applications and services. With Asterisk, businesses can build their own PBX and develop custom communications applications to increase employee efficiency and productivity ...
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