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ITSM Process Library

Standard process model of ITSM according to ITIL 4 and ISO 20000 in BPMN 2.0

Version:  10.1.0

Compatible with

The ITSM Process Library offers a process- and practice-oriented solution with which all standards important for your company with all their specifications can be adopted in your own IT landscape. The included standard process model is based on the specifications of ISO 20000 and ITIL® 4. By means of the application, these standards can be adapted exactly to your company and integrated into your internal company process model. Probably the biggest advantage is the simple way of implementation.

The ITSM Process Library is therefore a tool that was developed by practitioners for companies for practical implementation. The integrated additional tools in the form of checklists, templates, KPI suggestions and detailed role descriptions are particularly helpful. This generally makes it easier to get started and also gives you and your employees the advantage of not having to invest too much time in the respective adjustments and standardizations. Instead, everyone can focus more on the actual core tasks again, so that ultimately not only costs and time can be saved, but also a more efficient way of working becomes possible.

The ITSM process library is available for Signavio Process Manager, Software AG ARIS and as BPMN 2.0 XML for compatible systems.

Your advantages when using the ITSM Process Library:

  • multilingual, with the possibility to change the language setting online

  • easy evaluation of all necessary processes at the start of the ITSM project

  • the envisaged ITSM process model allows a completeness check

  • extensive templates and checklists are available for improving IT service management

  • internal and external IT service management interfaces are clearly displayed

  • process-oriented support for the planned introduction of ITSM systems

  • the requirements of ISO 20000 are all met and included

  • including 125 linked diagrams of processes from all ITSM disciplines

  • including 34 interface diagrams leading to the respective ITSM disciplines

  • with 55 tenderable descriptions of the roles

  • all included checklists and templates are linked to the individual process steps

  • responsibilities according to RACI

  • always very practicable and practical right from the start

  • enables quick wins in mission critical projects

  • enables a reduction of possible consulting costs

Process visualization
BPMN 2.0
BPMN 2.0 workflows
BPMN 2.0 interface
Representation of process paths
Data analysis and visualization
event-driven process chain
flowchart / flow diagram
Function tree
Business process simulation
Import of process data
Key figures and key figure systems
Key figure simulations
Modeling workflow
Process and form design
Process analysis
Process automation
Process descriptions
Process data tracking
Process documentation
Process maps
Process modeling
Process optimization
Process optimization, numerical simulation
Process templates
Process visualization
Rights and role management
Structured Analysis (SA)
Structured Design (SD)
Versioning of processes
from 4188.00 EUR (3490.00 EUR plus 20% VAT) once
from 6588.00 EUR (5490.00 EUR plus 20% VAT) once
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