The ITSM Process Library offers a process- and practice-oriented solution with which all standards important for your company with all their specifications can be adopted in your own IT landscape. The included standard process model is based on the specifications of ISO 20000 and ITIL® 4. By means of the application, these standards can be adapted exactly to your company and integrated into your internal company process model. Probably the biggest advantage is the simple way of implementation.
The ITSM Process Library is therefore a tool that was developed by practitioners for companies for practical implementation. The integrated additional tools in the form of checklists, templates, KPI suggestions and detailed role descriptions are particularly helpful. This generally makes it easier to get started and also gives you and your employees the advantage of not having to invest too much time in the respective adjustments and standardizations. Instead, everyone can focus more on the actual core tasks again, so that ultimately not only costs and time can be saved, but also a more efficient way of working becomes possible.
The ITSM process library is available for Signavio Process Manager, Software AG ARIS and as BPMN 2.0 XML for compatible systems.
multilingual, with the possibility to change the language setting online
easy evaluation of all necessary processes at the start of the ITSM project
the envisaged ITSM process model allows a completeness check
extensive templates and checklists are available for improving IT service management
internal and external IT service management interfaces are clearly displayed
process-oriented support for the planned introduction of ITSM systems
the requirements of ISO 20000 are all met and included
including 125 linked diagrams of processes from all ITSM disciplines
including 34 interface diagrams leading to the respective ITSM disciplines
with 55 tenderable descriptions of the roles
all included checklists and templates are linked to the individual process steps
responsibilities according to RACI
always very practicable and practical right from the start
enables quick wins in mission critical projects
enables a reduction of possible consulting costs