A "service report" is a document created by a service or maintenance technician to document the work performed. This report typically includes details about the service order, including the activities performed, issues found, materials or spare parts used, labor time, and any recommendations for future actions or repairs. The service report serves as proof of the services rendered and as a communication tool between the technician and the customer or relevant department.
Typical features of software in the "service report" area include:
Capture of work details: The software allows the technician to input all relevant information about the work performed, including the type of services rendered, materials or spare parts used, and labor time.
Photo documentation: The software enables the technician to add photos of defective parts, completed repairs, or other relevant aspects of the service order to enhance documentation and provide the customer with a better understanding.
Customer signature: The software provides the option for the customer to digitally sign the service report to confirm the services rendered and accept the completeness of the report.
Automatic report generation: The software automatically generates service reports based on the input work details and may provide pre-built templates or customizable formats for consistent presentation.
Archiving and management: The software securely stores all generated service reports and allows for easy search, retrieval, and management of past reports for accounting purposes, audits, or analysis of trends.