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Organizational Intelligence for Business Excellence

Magic Data Management & Analytics Platform

Organizational Intelligence for Business Excellence
Demo version

Modern & Powerful Data Management

The Magic Data Management & Analytics Cloud Service simplifies digital transformation with an intelligent end-to-end solution. It allows companies to easily capture their data and make the most of it for holistic business visibility and data-driven decision-making.

The solution integrates all your existing and legacy systems and combines a powerful, field-proven hub-and-spoke integration module with a modern data lake. This enables you to process and contextualize different types of information from different parts of your business and deliver the information you need for deep insights and a comprehensive understanding of your business processes and your customers.

Our data management and analytics solution streamlines your processes, increases efficiency, and improves customer satisfaction - without requiring you to change your existing systems and IT infrastructure or assemble a custom solution. Magic thus enables you to continuously improve your operations and achieve business excellence across your entire organization.

Best-in-class end-to-end solution as an all-inclusive package

Magic's Data Management & Analytics service is an end-to-end cloud solution. It is tailored to meet the challenges of mid-market companies, providing out-of-the-box functionality and customization flexibility. Magic's secured, monitored and fully managed data management and analytics service eliminates the need to build your own solution, which would be difficult to develop and costly to maintain. By breaking down the data silos between your departmental systems and integrating data from across the value chain, Magic's Data Management & Analytics gives you contextual and holistic insight into all aspects of your business. This enables you to make the right decisions in the shortest possible time and increase not only efficiency at the local level, but the effectiveness of the entire organization.

The Magic Data Management & Analytics Platform

  • Preconfigured end-to-end data management without a lot of development effort
  • Integration of existing systems eliminates data silos, media discontinuities and point-to-point integrations
  • Data Processing
  • Real-time data-driven insights from business departments to management level
  • Real-time reporting & notifications
  • Central workspace for all digital tools and applications, dashboards and reports for each stakeholder
  • Fast return on investment (ROI) and time to value

Transparent and low cost of ownership

Operating costs are clear upfront with transparent pricing - no additional hidden costs. You don't need an in-house implementation or maintenance team. Our Data Management & Analytics solution is easy to implement and we ensure that all your business needs are met.

Target groups:

  • IT Service Management
  • ITIL Anwender
  • Remedy User
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Functions (excerpt) of Magic Data Management & Analytics Platform:

API interfaces
Application Integration
Automated messages
User management
Authorization management
Report management
Change Requests
Data Mapping
Data operations
Data synchronization
Data visualization
Reminder functions
Escalation mechanisms
Error Management
Integration Management
Customer portal
Lifecycle Status Alerts
Low-Code Development Platform
Middleware (MOM)
Monitoring functions
Message and menu control
No-Code Development Platform
Release planning
Role-based reporting
Support project management
Ticket creation
Ticket history
Ticket Distribution
Ticket processing
Ticket system
Knowledge databases
Workflow management


on request

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Technical specifications:

SaaS, Cloud:
On-premises (local installation):
Multi-user (network-compatible):
included in price
included in price
Manufacturer based in:
Installation support:
included in price
System requirements:
Compatible operating systems (runs with):
Win 11
Win 10
Win Server
Mainframe based
Unix based
Linux based
Mac OS
Mobile OSs (supports):
Old Compatible Operating Systems:
Win 8
Win 7
data storage medium:
Flash memory

Magic Data Management & Analytics Platform is listed in the following categories