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Verbinden Sie das ARS (Action Request System) mit anderen Systemen

Magic xpi - ITIL Helpdesk Integration

Verbinden Sie das ARS ("Action Request System") mit anderen Systemen

Connect the leading solution for IT service management, AR system from BMC Remedy, quickly and easily with other service and business solutions such as ERP systems, financial accounting, HR applications or SAP applications with Magic xpi Remedy. Organise service management processes worldwide and across company boundaries.

To realise this quickly and easily, we have adapted our Magic xpi integration platform specifically for integration tasks around Remedy's AR system. Magic xpi is a central integration platform that offers virtually limitless connectivity with a code-free and low-maintenance approach.

Magic xpi Remedy is designed to exchange information between different AR systems and third-party solutions in a process-controlled, automatic and transaction-secure manner.

For this purpose, essential integration steps have already been implemented. Magic xpi Remedy can be connected to any existing mask in the AR system.

For the modelling of global IT service management processes, Magic xpi Remedy offers a graphical user interface that both managers without IT knowledge and technical experts can handle, thus enabling close cooperation between both management groups. IT experts can, of course, add their own code at any time if required.

Standard adapters and connectors to the important corporate solutions as well as support for relevant standards such as XML, Web Services or .NET ensure fast integration and short implementation times.

Target groups:
  • IT Service Management
  • ITIL Anwender
  • Remedy User
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Software exposé
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Functions (excerpt) of Magic xpi - ITIL Helpdesk Integration:
Automated messages
User and rights management
User management
Authorization management
Reports and evaluations
Change Requests
Chat and tickets
Reminder functions
Escalation mechanisms
Error Management
Customer portal
Lifecycle Status Alerts
Message and menu control
project related ticket systems
Release planning
Support project management
Ticket creation
Ticket lifecycle
Ticket Distribution
Ticket processing
Ticket system
Knowledge databases
Time recording
on request

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Technical specifications:
SaaS, Cloud:
Multi-user (network-compatible):
Manufacturer based in:
System requirements:
Compatible operating systems (runs with):
Win 11
Win 10
Win 8
Win 7
Win Server
Mainframe based
Unix based
Linux based
Mac OS
Mobile OSs (supports):
Old Compatible Operating Systems:
Win Vista
Win XP