"Action management" refers to the process of planning, implementing, monitoring, and evaluating actions to improve processes, products, or services in a company or organization. Action management involves identifying improvement opportunities, establishing action plans, assigning responsibilities, implementing actions, tracking progress, and evaluating the effectiveness of implemented actions.
Typical functions of software in the "action management" area include:
Action identification: Capturing improvement suggestions, issues, or deviations requiring actions and submitting them to the action management system.
Action planning: Developing detailed action plans, including objectives, activities, resources, timelines, and responsibilities.
Task assignment and tracking: Assigning tasks to responsible employees or teams and tracking the progress and completion of tasks.
Deadline control and reminders: Automated reminders and notifications for overdue tasks or deadlines as part of action implementation.
Documentation of actions: Capturing and documenting implemented actions, including steps taken, achieved results, and encountered issues.
Risk assessment and management: Evaluating risks associated with planned actions and implementing measures for risk mitigation.
Reporting and analysis: Generating reports and analyses on the progress and effectiveness of implemented actions, identifying trends and improvement potentials.