"Quality assurance" refers to the process of planning, implementing, and monitoring measures to ensure that products or services meet specified quality standards. The goal of quality assurance is to ensure that the quality of a product or service is consistent and meets the requirements and expectations of customers.
Typical features of software in the realm of "quality assurance" include:
Document management: The software allows for central storage and management of quality documents, including standards, guidelines, procedures, and work instructions.
Audit management: The software supports the planning, execution, and tracking of internal and external audits to review compliance with quality standards and regulations.
Corrective and Preventive Actions (CAPA): The software enables the identification, documentation, tracking, and monitoring of corrective actions and preventive actions to address quality issues and prevent their recurrence.
Training management: The software provides features for planning, tracking, and documenting training activities to ensure that employees have the necessary qualifications and skills to meet quality standards.
Risk management: The software supports the identification, assessment, monitoring, and control of risks that may affect the quality of products or services.
Supplier management: The software enables the evaluation and monitoring of supplier performance and quality to ensure that the materials and services provided meet quality requirements.
Analysis and reporting: The software provides features for analyzing quality data and generating reports on quality performance, trends, and improvement opportunities.