A "process and QM portal" is a web-based platform or software solution that assists companies in centrally managing, documenting, and optimizing their business processes and quality management activities. It serves as a central hub for employees to access relevant information, documents, guidelines, and tools related to business processes and quality management. The portal promotes transparency, collaboration, and efficiency in processes and quality assurance.
Typical functions of software in the "process and QM portal" area are:
Process documentation: Capturing, organizing, and displaying business processes, workflows, procedures, and work instructions in a structured and easily accessible format.
Document management: Management and versioning of quality management documents, policies, procedures, forms, certificates, and other relevant documents.
Risk management: Identification, assessment, and monitoring of risks related to business processes and quality assurance measures, as well as derivation of actions for risk mitigation.
Audit management: Planning, conducting, and tracking of internal and external audits, as well as management of audit reports, findings, and action plans.
Action management: Tracking, monitoring, and implementation of actions for continuous improvement of processes and quality assurance measures.
Training management: Management of trainings, training materials, and training plans related to business processes and quality management requirements.
Key Performance Indicators (KPIs): Capturing, analyzing, and visualizing performance indicators and metrics related to business processes and quality assurance.
User and access management: Management of user accounts, roles, and permissions to control access to the portal and the information contained therein.
Notifications and reminders: Automated notifications, reminders, and escalations for pending tasks, deadlines, or events related to processes and quality assurance.
Integration with other systems: Integration of the process and QM portal with other enterprise systems such as Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) for seamless data transfer and processing