"Process tracking" refers to the continuous monitoring and recording of activities and events within a business process. The aim of process tracking is to document the progress of a process, monitor the execution of tasks, identify bottlenecks, and ensure complete traceability. This allows businesses to improve process efficiency, ensure compliance, and quickly identify and rectify sources of errors.
Typical functions of software in the "process tracking" area are:
Real-time monitoring: Continuous monitoring of process activities in real-time to track the current status and progress of the process.
Task tracking: Tracking individual tasks or steps within a process, including their processing time, responsibility, and status.
Timestamps and logging: Logging timestamps for each activity in the process to record the timing and sequence of events.
Notifications and escalations: Automated notifications for delays or deviations from defined schedules, as well as escalation of issues to the appropriate stakeholders.
Performance metrics: Capturing and calculating performance metrics such as cycle times, processing times, and throughput rates to assess process efficiency.
Status reports and dashboards: Generating status reports and creating dashboards to visualize the current status and performance of the process.
Traceability and audit trail: Ensuring complete traceability of process activities and logging all changes and actions for audit and compliance purposes.
Integration with other systems: Integrating process tracking software with other enterprise systems for seamless data transfer and processing.
Custom reports and analysis: Ability to create custom reports and conduct detailed analysis to identify trends and optimization opportunities.