Software > Organizations and Institutions > Software for Authorities and Charges > PUBLIC ASSISTANT (MR.KNOW)


Digital employees for authorities and administrations
Compatible with


Since the Online Access Act came into force (Germany), public administrations, authorities, cities and municipalities have been facing new challenges. In the context of digitalization, these bodies are now obliged to create virtual access for citizens as well, via which digital interaction can be made easier for all parties involved. The PUBLIC ASSISTANT (MR.KNOW) offers very comprehensive support in this regard. 

On the one hand, this tool is able to automate and support every process and workflow in a way that results in a significantly reduced workload for employees. Users, on the other hand, benefit from the PUBLIC ASSISTANT MR. KNOW, users benefit from shorter processing times and gain access to comprehensive information digitally. This network-compatible application has also proven to be very useful and customer-friendly when used by security authorities or defense committees.  

Your advantages when using the PUBLIC ASSISTANT MR. KNOW: 

  • supports administrative tasks
  • digitizes all applications and forms
  • automates work processes
  • reduces the workload of employees
  • makes it easier to find the information provided
  • simultaneously serves as a completion aid for citizens
  • legal requirements, regulations and complex processes are taken into account at all times and can be easily integrated
  • the processing time for applications is significantly reduced
  • the integration of legal texts is done via OCR or KI
  • supports the provision of information and assistance to citizens
  • the know-how transfer of the responsible employees takes place without additional programming
  • the relevant processes can be easily adapted thanks to the supported standard notation BPMN 2.0
  • the wizard is used for visual representation and implementation
  • can be easily integrated into existing business applications or websites
  • supports the Single-Digital-Gateway-VO and the EU-OAA respectively
  • in the portal network, the respective portals can be linked with each other on all levels
  • no programming is required for maintenance, so that no additional specialists are needed for this purpose
  • access to already used and existing IT systems is very simple
  • the assistant automatically and independently handles various individual cases
  • can be used, for example, for deadline extensions, tax deferrals, registrations and deregistrations or for checking emergency aid and more
Graduate management
Ad hoc reports
Quotation system
Contact person related data
Attendance management
Working time recording
Task and competence carriers
Task management
Order management
Authoring tool
Tree structures
Notification system
User-defined database fields
Procurement workflow
Order and complaint management
operational improvement suggestions
operational administrative data
BPMN 2.0
BPMN 2.0 workflows
BPMN 2.0 interface
Change management
Configuration Management Database (CMDB)
Representation of process paths
File bundling
Data and structures
Data analysis and visualization
Database fields
Database types
Data formats
Data storage
Data modeling
Data summaries
Data merging
Delegation functions
Diagram Editor
Dialog Design
Document workflow
Electronic files
Entity Life History
Entity Relationship Modeling
Reminder and escalation functions
Permission management
Escalation management
Events and control tasks
Financial accounting interfaces
flowchart / flow diagram
Form management
Fleet management
Function flow diagram
Gantt charts
Business process modeling
Import of process data
Individual data fields
Individual additional fields
Information carrier diagram
Kanban Board
Capacity evaluations
Classification, assortments
Cost recording
Customer portal
LDAP connection
Certificates of achievement
Learning content management
Learning material management
Multi-client capability
Multi-user capability
Measured value display
Migration of tasks
Modeling environment
Module Structure
Object Modeling Technique
Object management
Organize & Arrange
Personnel resource planning (PRP)
Process and form design
Process reporting
Process analysis
Process automation
Process descriptions
Process data tracking
Process documentation
Process capability indices
Process hierarchies
Process intelligence
Process control
Process maps
Process management
Process modeling
Process optimization
Process interface
Process control and key figures
Process templates
Process monitoring
Process tracking
Registration Management
Structural changes
Structured Analysis (SA)
Structured Design (SD)
Student Management
Student Portal
Timetable management
Sub-process analysis
Text modules
To-do lists
Monitoring of workflows
UML diagrams
Versioning of processes
Contract management
Visualization and Digitization
Process history
Process management
Template management
Housing management
Workflow Designer
Workflow management
Admission management
Additional database fields
Target groups:

The assistant can be used in the following industries, for example:

  • public administration
  • public authorities
  • cities and municipalities
  • Security authorities
  • Defense
from 11.90 EUR (10.00 EUR plus 19% VAT) monthly - USE - User account
from 0.18 EUR (0.15 EUR plus 19% VAT) monthly - USE - per operation
from 29631.00 EUR (24900.00 EUR plus 19% VAT) once - PURCHASE - smart process
from 208250.00 EUR (175000.00 EUR plus 19% VAT) once - PURCHASE - premium
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