The "monitoring of workflows" refers to the process of continuously monitoring and controlling workflows within a company. All steps and tasks of a workflow are tracked in real-time to ensure they are executed according to defined rules, standards, and schedules. The goal of workflow monitoring is to track task progress, identify bottlenecks, detect problems early, and ensure that workflows operate efficiently and smoothly.
Typical functions of software in the "monitoring of workflows" area are:
Real-time monitoring: Continuous monitoring of workflow progress in real-time, including processing times, waiting times, and responsibilities.
Alerts and notifications: Automated notifications and alerts for delays, bottlenecks, or other issues in the workflow.
Status tracking: Tracking the status of each task in the workflow, from creation to completion.
Task assignment and prioritization: Assigning tasks to the right employees based on their skills and availability, as well as prioritizing tasks by urgency.
Historical data analysis: Analysis of past workflows to identify trends, recognize bottlenecks, and identify improvement opportunities.
Performance reports and metrics: Generation of reports and metrics on workflow performance, including cycle times, throughput rates, and utilization.
Custom dashboards: Creation of custom dashboards to visualize workflow status and key performance indicators at a glance.
