Software > Manufacturers, Industry > Energy Supplier, Energy Industry > ENERGY PROCESSES (MR.KNOW)
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Process solutions and digital employees for municipal utilities, energy suppliers and reta

ENERGY PROCESSES (MR.KNOW)

Process solutions and digital employees for municipal utilities, energy suppliers and reta

Version:  10.01

 
 
 
 
 
 
 
 
Updated on 13. Sep 2024 by Software Vendor

What is MR.KNOW - ENERGY PROCESSES?

The MR.KNOW digital assistant brings process management to life for your energy supply company and, above all, makes it easy to implement. Use MR.KNOW as your digital worker in sales, service, maintenance or, for example, in accounting. With zero coding and rapid application development, processes can be created in just a few steps.

Adapted to your energy company, the solution can be used in complaint management, customer management or risk management, for example. For example, you can perfectly map all requirements in the context of a change of supplier simply, swiftly and quickly, from termination to the end of supply to the start of supply. You can implement business processes and regulations in accordance with HKNR, GPKE, EWS, MaBiS, WiM, GeLi, ESS, ebIX. After process analysis, modeling and automation by the Energy Assistant, an extension to include process mining, RPA and artificial intelligence (AI) is also possible. The solution can be expanded into a complete information security management system (ISMS), the so-called "Smart Suite", including billing, ICS, trading, sales, etc.

ENERGY PROCESSES offers the following advantages for municipal utilities and energy suppliers:

  • Standardization and automation of your specialist processes
  • Process mapping and BPMN 2.0 process modeling
  • Increase process transparency and identify weak points
  • Digitize applications, forms and service instructions
  • Improve collaboration with suppliers and partners
  • Improve your customer service and increase customer satisfaction at the same time
  • The processes that can be mapped include, for example Meter reading determination, changing bank details, adjusting bill recipients, relocation, start and end of supply, payment request, bill clarification, tariff or budget billing changes, deferrals, complaints and information on tariffs and products
  • Implementation of BNetzA requirements for market communication (MaKo 2020)
  • Risk management and internal control systems (ICS)
  • Use for publication requirements (REMIT / ACER, ENTSOG, DVGW), among others
  • Fulfillment of publication obligations
  • Switching, balancing and billing processes
  • Smart metering security incl. risk modeling and automation of control mechanisms
  • Provision of transparency information
  • Definition of market roles such as grid operators, market area managers, traders or storage operators
  • Transferring or connecting individual systems such as TSM, ISMS, AuS, EMAS, EnMS, OHB, BHB, QS, CRM, ERP, OCR, ticketing into a process-oriented integrated management system
  • Business logic from legacy systems can be gradually migrated to dedicated services
  • Comprehensive company processes with integration of areas such as environmental management, energy management, internal auditing, drinking water, works council, sales, networks, IT, etc.

Numerous interfaces and modern middleware are available for the MR.KNOW - ENERGY PROCESSES.

Interfaces:

Middleware
OCR
SAP
Web services REST/SOAP

Target groups:

  • Municipal utilities
  • Energy supplier
  • Retailers
  • Storage operators

References:

You can find numerous well-known customers on our website and on request.

Contact:
Send message
Explore more about the software:
Demo version
request URL
Information
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Request online demonstration
request meeting
Success story
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Software exposé
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E-Mail-Contact
 

Functions (excerpt) of ENERGY PROCESSES (MR.KNOW):

"on the fly" changes
2D representation
3D representation
AI-assisted development
API interfaces
Appointment monitoring
Audit management
BPMN 2.0
BPMN 2.0 interface
BPMN 2.0 workflows
Business function diagrams
Business Intelligence (BI)
Business process modeling
Business process simulation
Change management
Code completion
Code Generation
Collaboration
Comment function
Compliance management
Contract approval workflow
Contract management
Customer portal
Customizing
Dashboards
Data analysis
Data protection management
Database interfaces
Debugging
Deployment
DMS
Document workflow
E-mail alerts
E-Mail dispatch
Entity Relationship Modeling
Escalation management
Excel import
Export functions
flowchart / flow diagram
Form Designer
Function tree
Import functions
Import of process data
Improvements
Information carrier diagram
Integrate organizational structure
Key figures and key figure systems
Maintenance
Mask design
Measures management
Message system
Modeling workflow
Monitoring functions
Monitoring of workflows
Multi-user capability
Multilingualism
Multitenancy
Notification system
Out of office assistant
Outlook integration
Process analysis
Process and QM portal
Process descriptions
Process Designer
Process documentation
Process management
Process maps
Process modeling
Process optimization
Process reporting
Process templates
Process visualization
Process visualization
Processing status
Procurement workflow
Prototyping
Push messages
Quality management
Quotation generation
quotation management
Remote development
Report management
Rights management
Risk management
Role Management
Runtime versions
SAP interface
Scalability
Scheduled workflows
Search
Simulation tools
Site manager
Status changes
Status monitoring
Strategy management
Swimlanes
Task management
Traffic light system
UML diagrams
Unified Modeling Language (UML)
User views
Versioning of processes
Workflow Designer
Workflow management
Workflow optimization
Workflow status
XML interface

Prices

from 10.00
EUR
plus 19% VAT
monthly
USE - User account
from 0.15
EUR
plus 19% VAT
monthly
USE - per operation
from 24,900.00
EUR
plus 19% VAT
once
KAUF - smart process
from 175,000.00
EUR
plus 19% VAT
once
BUY - premium

Get to know the software better! Request a video appointment for a personal presentation!

Video appointment

Technical specifications:

Web-based:
yes
SaaS, Cloud:
yes
On-premises (local installation):
yes
Multi-user (network-compatible):
yes
Multi-client compatible:
yes
Maintenance:
for a fee
Customizing:
possible for a fee
First installation (year):
1999
Number of installations:
ca. 400
Manufacturer based in:
Germany
Training:
for a fee
Hotline:
for a fee
Installation support:
for a fee
Documentation:
Online Help, Demo version, Technical documentation
Dialogue language(s):
English, German
System requirements:
Compatible operating systems (runs with):
Win 11
Win 10
Win Server
Mainframe based
Unix based
Linux based
Mac OS
Mobile OSs (supports):
iOS
Android
Old Compatible Operating Systems:
Win 8
Win 7
Win Vista
Win XP
Win 9x/ME
OS/2
Win Phone / Mobile
Data storage medium:
DVD
CD-ROM
Download
Flash memory
Other requirements for soft- and hardware:
Database

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