Software for Customer Relationship Management (CRM) - current Market Overview

SMART from IIT Software Solutions Company provides a complete solution to the ITIL concept of integrating IT services with business objectives, while maximizing the return on investment. SMART ITSM includes the following integrated modules: Major Modules are: ITIL Incident Management, ITIL Request Fulfillment, ITIL Problem Management, ITIL Configuration Management, ITIL Change Management, ITIL Release Management, Service Level Management, Knowledge Management, Survey Management Special Features are: Multi Channel Call logging (Web Portal/Phone/Fax/Email/MOM Alerts) ...

EsInsights helps in maintaining a lasting relationship with your customers by getting important information towards improving your services and products. With esInsights you no longer have to suspect what your customers want and what are their interests as you can create perfectly targeted campaigns knowing their interests, desires or complaints through access to their feedbacks. Create & Send Professional Surveys Quick and easy process of creating complex although fully customizable surveys that can be sent to specific client segments ...

If your company is using salesmen in direct contact with customers / investors DARGO Business Contact Manager can raise your effectiveness in reaching the goals. In some cases, information gathering is rather costly. Also, if in the moment of need you and your colleagues do not use the gathered information for it is: forgotten, hard to find, not available to the person who needs itunnecessary additional costs appear and business opportunity is very often lost. Resulting damage can be substantial ...

Targenio (formerly Sorry Software) as a customer service SOA standard software is geared toward supporting all customer service processes, such as enquiries, claims and complaints, selfservice, ideas and suggestions, etc. It helps customer service reps, in particular in volume-focused businesses, to handle customer contacts efficiently while at the same time meeting the high quality standards required by brand propositions and internal quality requirements. A certified SAP integration solution is available (powered by SAP NetWeaver) ...

HamiltonSFA is based on modern, state-of-the-art technologies. Its main purpose is to provide mobile users with valuable CRM information till now accessible only to the local users and provide enterprise systems (both ERP or CRM) with required data from the field. Customers - the system contains all the necessary data about customers, which the system user works with. Products - basic and additional information about product, complex discount system, alternative product marking etc. Activities - automatically records activities performed toward the customer - visit, phone call, presentation ...

We believe that every business is different so does the need enterprise application. By building a software framework which allows enterprise applications to be tailored, we have build a range of products and prototypes to suite your need. Enterprise and Financial Management, Extended Accounting and Tax Handling, Inventory and Material Management, Sales, Marketing and Customer Management, Support and Services Management, Content Management...

Summary of Product Features: Feature Description Dashlet Driven Home Page Users can customize home page layouts and scenarios to fit the way they work Manage all Interactions Record interactions with Leads, Contacts, Accounts, Cases, Opportunities, and Project Tasks all within the same system and filed to the proper spot for easy retrieval in the future Contact Management Manage key company contacts in a single location Account Management Company entity management and related objects such as Contacts ...

CRM system offer you several modules like Sales Force Automation, Project Management, Invoicing System and Marketing Tools. Throughout the years we managed to attract clients and take over important long-term projects. Our rapid development is built upon several key components that describe the Web3Box team, such as trustworthiness, knowledge and time efficiency. We can now firmly argue that our successful projects are a result of effective client communication, professionalism and exceptional project management.

CRM i3 is the new breakthrough product released by Bricks Technologies Systems. This system is well equipped with all the tools to know the amount of leads generated from different sources and the leads nurtured, matured and converted into revenue to benefit its users. The core benefits of this multidimensional system can be mentioned as follows,...

The CRM Software provides a platform to organize and track interaction with potential or existing clients, partners, agents and other contacts.

FlowFact Universal CRM is a powerful solution boosting your company’s success, which can be flexibly adapted to your specific requirements. Integration of all areas of the company ensures directed customer management, strengthening existing customer relationships and successfully developping new ones. The fact that all staff members have access to a central data store ensures that knowledge and information is pooled, profitable customer relationships are identified and developed which increases your company’s long-term competitiveness ...

IT IS mobile (former: IT IS mobiligence) IT IS mobile is an extremely flexible solution for ERP off-line access. Business data from Microsoft Dynamics NAV are now available everywhere, so you always have the actual customer data, product descriptions and inventory with you. Especially the field sales team will benefit from this solution as they can modify all data while being on the road. Back in the office or back online a simple synchronization task updates the central information at the NAV back-end system.

IT IS active 2013 for NAV - Build strong networks between the staff, and business partners and vendors to run your business with more efficiency. IT IS active 2013 is your foundation to create beautiful intranet as well as extranet portals with Microsoft SharePoint combined with business data from Dynamics NAV/AX. Benefit from rich functionality such as Matrix web parts for financial accounting and time entries, fault tolerant and combined SharePoint search and global search from NAV, SharePoint libraries with NAV contents automatically document creation with information from NAV and much more functionality ...

The FlowFact Real estate application is a powerful CRM solution designed to boost your company’s success, which can be flexibly adapted to your specific requirements. Integrating all corporate divisions allows targeted customer management, strengthening existing customer relationships and successfully building new ones. Central access to a shared data store for all staff and departments pools knowledge, helping you to identify and develop profitable customer relationships and increase your company’s competitiveness in the long term ...

IT IS web 2013 for NAV (former: IT IS activigence web extensions) This solution provides the benefits of a complete internet portal and web store directly integrated in your Microsoft Dynamics NAV/AX. With IT IS web 2013 you are able to configure your online store solution yourself without programming or expensive custom development. With the actual version IT IS web 2013 we support you with useful functions and possibility to design the store or portal solution the way you like to. Use the automatically site creation to update all store items internal the complete catalog structure ...

Extensive Modules Abosystem is an integrated sales management system for the creation, printing, invoicing and administration of tickets, vending machines, bus modules and other transport revenues. It provides extensive tools to total and free creation of products and pooling of revenue types from all vending machines and locations. It allows the creation of revenue remittance to associations and companies. Invoicing-Supply The Abosystem 4 flexibility is unprecedented. It has extensive functionality provided to manage student-data and to pay assistance to invoicing for student transports ...

ABC Solutions develops and distributes software for call- and contact centers. The software, Web2Agent, is specifically designed for campaign oriented applications for telesales, telemarketing and lead generation. It is strong in scripting, workflow and reporting. The appointment scheduler is an interesting option. The Smart Dialer helps you to deal effectively with ‘busy’, ‘no answer’ and ‘call back appointments’, even using different priorities. In the progressive mode the dialing is extra efficiently fast ...

Episerver connects digital commerce and digital marketing to help organizations create unique digital experiences for their customers, with measurable business results. The Episerver Digital Experience Cloud™ combines content, commerce, multi-channel marketing, and predictive analytics in a single platform to work full-circle for businesses online – from intelligent real-time personalization and lead-generation through to conversion and repeat business – with unprecedented ease-of-use.

Whether you are an individual calling many contacts from a list or a large call center with hundreds of seats - Dialfire, a web browser and 3 minutes of your time is all it takes to jump-start your campaign. Dialfire instantly turns your browser into a complete outbound call center: Intuitive user interface, Powerful predictive dialing with inbound call blending, Support for small ad-hoc campaigns as well as large multi-step campaigns with millions of contacts, No software installation. No servers ...

De professionele gids - email reference Belgium 100,000 companies in 900 classifications incl. employees, email + homepage. Unlimited exporting capabilities with 5,000 records at a time!...