SMART from IIT Software Solutions Company provides a complete solution to the ITIL concept of integrating IT services with business objectives, while maximizing the return on investment. SMART ITSM includes the following integrated modules: Major Modules are: ITIL Incident Management, ITIL Request Fulfillment, ITIL Problem Management, ITIL Configuration Management, ITIL Change Management, ITIL Release Management, Service Level Management, Knowledge Management, Survey Management Special Features are: Multi Channel Call logging (Web Portal/Phone/Fax/Email/MOM Alerts) ...