What is meant by Teleselling?
Teleselling refers to the sale of products or services over the telephone. In teleselling, sales representatives contact potential customers by phone to persuade them to make a purchase or to promote products/services.
Typical functions of software in the "Teleselling" area might include:
- Automated call distribution to sales representatives.
- Integration of customer and product information for personalized calls.
- Call recording for training purposes and quality control.
- Management of sales scripts and materials.
- Integration with CRM systems for tracking customer interactions.
