Voice-over-IP (VoIP) refers to the technology that enables voice communication to be transmitted over the Internet Protocol (IP). Essentially, this means that phone calls are made not over traditional telephone lines but over the internet or other IP-based networks. VoIP provides a cost-effective and flexible alternative to traditional telephone systems.
Typical functions of software in the VoIP area can include:
Call management: Ability to make, receive, and forward calls through VoIP software.
Voice transmission: Transmission of voice data packets over the internet protocol for communication with other users.
Call control: Functions for managing calls, such as holding, forwarding, conferencing, and call transferring.
Voicemail: Ability for users to leave or retrieve voice messages when a call goes unanswered.
Call logs: Recording calls to maintain a history of all incoming and outgoing calls.
Integration with other applications: Ability to integrate VoIP software with other enterprise applications such as CRM systems or helpdesk software.
Quality assurance: Features to monitor and improve voice quality during a call.
Security: Implementation of security mechanisms such as encryption, firewall protection, and access control to protect VoIP communication from threats.
Scalability: VoIP software's ability to grow with the number of users and the communication volume of a business.