The term "SIP support" refers to a software's ability to utilize or integrate the Session Initiation Protocol (SIP). SIP is a standardized network protocol used to establish, manage, and terminate communication sessions over IP networks – particularly for Voice over IP (VoIP), video conferencing, and instant messaging. Software with SIP support can interact with SIP-enabled devices, PBX systems, softphones, or communication platforms to establish and control voice and video connections.
VoIP Integration: Enables voice transmission over the Internet through SIP-based communication.
Registration with SIP Servers: Connection to SIP providers or internal SIP servers (e.g., IP PBX systems).
Call Setup and Control: Initiating, holding, forwarding, and ending voice or video calls via the SIP protocol.
Softphone Capabilities: Use of the software as a virtual phone to make calls from a PC or mobile device.
Call Forwarding and Redirection: Rules for routing incoming calls based on user status or time schedules.
PBX System Compatibility: Integration with existing telephone infrastructures like Asterisk or Cisco Unified Communications.
Security Features: Support for SIP over TLS, SRTP, or authentication mechanisms to secure communication.
Presence and Status Information: Display of user availability, such as online, busy, or away.
A call center uses CRM software with integrated SIP support to initiate calls directly from customer profiles.
A company connects a collaboration platform to a VoIP PBX to enable seamless voice and video communication.
A technician uses a SIP-supported softphone to communicate with headquarters over the internet.
An IT service provider integrates SIP-based communication into a helpdesk solution for direct customer calls.
A company secures its VoIP communication using SIP connections encrypted with TLS.