What is meant by Online booking of appointments?
"Online appointment booking" refers to the ability for customers or users to schedule and arrange appointments or meetings over the internet. This feature is commonly used by businesses or service providers to offer their customers a convenient way to book appointments without needing to make contact by phone or in person.
Typical functions of software in the "online appointment booking" area are:
-
Calendar Management:
- Management of appointments and availabilities in an online calendar that can be viewed by customers.
- Adjustment of working hours, breaks, and booking capacities as needed.
-
Appointment Scheduling and Booking:
- Provision of an intuitive booking system that allows customers to select and reserve available appointments.
- Customization of booking modalities such as appointment duration, booking intervals, and maximum booking lead time.
-
Automatic Notifications:
- Sending automatic confirmation and reminder emails or SMS to customers after successful booking.
- Integration of calendar invitations or reminders into customers' personal calendars.
