"Incoming mail processing" refers to the process by which incoming physical or electronic mail (such as letters, emails, or other documents) is processed within a company or organization. Typically, incoming mail processing involves receiving, sorting, distributing, and processing these incoming documents.
Typical functions are:
Capture: Capturing incoming documents from various sources such as emails, faxes, scanning systems, or physical mail.
Classification: Automatically or manually classifying documents based on predefined criteria such as sender, subject, or content.
Forwarding: Forwarding incoming documents to the appropriate recipients or departments within the company.
Prioritization: Prioritizing documents based on urgency or other criteria to enable faster processing.
Data extraction: Extracting relevant information from the documents to use in other business processes or store for future reference.
Workflow control: Controlling the workflow for processing the incoming documents, including task assignment and tracking progress.
Integration: Integrating with other enterprise systems such as CRM or ERP systems to ensure seamless information flow.
Archiving: Archiving processed documents for future reference or compliance purposes.