ABC Solutions develops and distributes software for call- and contact centers. The software, Web2Agent, is specifically designed for campaign oriented applications for telesales, telemarketing and lead generation. It is strong in scripting, workflow and reporting. The appointment scheduler is an interesting option. The Smart Dialer helps you to deal effectively with ‘busy’, ‘no answer’ and ‘call back appointments’, even using different priorities. In the progressive mode the dialing is extra efficiently fast ...