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EcholoN - From practice for practice - Whether for the help desk, service desk, incident, facility and asset management or IT SM in accordance with ITIL - EcholoN covers all processes for service, support and customer care as a central, process-based service management platform. Required functions and processes can be served from the standard or adapted to specific requirements. From simple mask customization to individual process design: EcholoN offers the possibility to do this without programming.

SmartProcess offers workflow-based processing of complaints and grievances. The processing of complaints is simple and fast. Comprehensive reports enable improvements. Repeat errors are reduced. You are actively supported in complaint management and complaint handling. SmartProcess is easy to use.

Projektron BCS is a web-based project management software, especially useful for simultaneously coordinating a multitude of projects. Working without local installation Projektron BCS works for all project participants independent of their operating system. A sophisticated authorization system is integrated into the software; this provides managers and employees access to their appropriate data, personal reminders, notes, and schedules. Projektron BCS is platform independent, scalable, easy to integrate in any existing system environment, and expandable ...

WEST System© is a complete solution for services, industry and trade with extensive functions. It includes sales, materials management, purchasing, production, projects, financial controlling and human resources. The central services contain the system core and the basic software, data management and message distribution. Sales offers you options for marketing, sales and customer order processing. Production consists of production planning and control as well as an extended workbench ...

Time Management Office® is a network-, internet- und intranet based software for project planning, project controlling, project monitoring, resource management, capacity planning, expense planning, project expense management, process optimisation and time sheet. Additionally Time Management Office can be used for order- and service related time and cost management. Time Management Office can be parameterised to disable unnecessary functions. (As extensive as necessary!). Many applications in this sector come with a variety of useful functions ...

The PisaSales CRM covers all requirements from the areas of marketing, sales and service. Designed for use in medium-sized and large companies, our CRM solution is one of the most powerful systems on the European market today. We offer you a highly flexible CRM standard solution that can be quickly deployed and individually adapted. 100% Made in Germany - in use worldwide!...

objectiF RPM ist eine gemeinsame Arbeitsumgebung für alle, die an anforderungsbasierter Entwicklung von Produkten, Software und Systemen beteiligt sind – vom Linien-, Projekt- und Produktmanager über den Business Analysten und Requirements Engineer bis zum Systemarchitekten, Qualitätsmanager, Tester und Entwickler. Schwerpunkte der Tool-Unterstützung bilden das anforderungsbasierte Projektmanagement und das Requirements Engineering.

Collaborate digitally, move more. Powerful for large projects and lean for small ones. PROJEKTA gives you an overview and transparency. From planning to realization to follow-up - in all project phases you have insight into the current project status at any time. Create offers, organize your documents, benefit from the simple and automatically controlled process flows for your projects. The billing of hours and lump sum orders is simplified with the billing module.

teamspace is an enterprise software with which modern teams work together efficiently and successfully. Network your team in the cloud and manage your business processes with practicality and foresight. From the sales process to project planning and billing to the management of customer data.

Improve, the standard solution in quality management, supports you in all requirements. From the recording of a report to the concrete improvement solution, Improve accompanies you and ensures a simple and fast solution finding. Continuous defect recording helps you achieve greater transparency and order. Idea management and customer surveys clearly show where there is potential for improvement. With the "open work" function, you can see which tasks ...

Planning at a glance: capacity, status, history Innosoft Dispatch provides you with the complete picture of your service planning by clearly presenting all relevant information. Intuitive menu navigation and numerous options for detailed scheduling and flexible interaction ensure optimal capacity utilization, transparency and maximum efficiency in dispatching.

Ticket System, Helpdesk, Servicedesk, Full-Service-Management, Incident- und Problem-Management. Neben dem Ticketersteller erfasst das System auch den Zeitpunkt der Erstellung, Personalien, Prioritätsstufe/Dringlichkeit, Problembeschreibung und eine Übersicht bisheriger Bearbeiter. Hohe Prozessindividualisierung, ein hoher Individualisierungsgrad und eine strukturierte und intuitive Benutzeroberfläche sind Kernkompetenzen. Service Level Agreements können abgebildet werden. Eingangskanäle sind: Self-Service-Portal, E-Mail Schnittstelle oder Call In Support. Self-Hosting oder SaaS sind möglich. Der Funktionsumfang ist bei Veränderungen anpassbar. Auch als App.

The software enables you to set up a customer management system for customer service, which provides comprehensive information about the customer and the products used. The software supports you in integrating all relationships with potential and existing customers. For differentiated analyses and marketing actions, a database is available from which the required information can be prepared in a short time. In this way, you can increase your customer loyalty by identifying and serving customer needs and market demands.

4APS supports you in better organizing, planning and controlling your value creation processes. The software is modularly expandable. From a stand-alone planning board to full ERP/PPS/MES integration, 4APS handles multi-resource planning of single orders and complex order networks in terms of Advanced Planning & Scheduling (APS). The solution is scalable from small, medium to large data volumes. Due to the latest Java technology, it is platform-independent and individually customizable in the user interface.

The audius:Energy solution offers energy technology providers end-to-end digitalized business processes for sales, service, planning and installation of photovoltaic and solar systems.the industry solution refines and extends the standard processes of Microsoft Dynamics 365 specifically for the needs of these companies, combining sales, marketing, customer service and field service.

With audius:Seminar, audius offers a specially developed solution for training and further education institutes. The scope of functions ranges from the management of master data and resources, through the planning and administration of seminars and timetables, to the billing of services. The process focuses on participant management and the organization of instructors. The basis is Microsoft Dynamics 365 Sales, audius refines the processes specifically for seminar organizers.