Kiosk Software - current market overview

This market overview presents a selection of kiosk software and self-service solutions that help companies, public sector organisations and service providers deliver digital service processes efficiently, securely and in a user-friendly way. Kiosk software is used wherever information, orders, check-ins, payments or other interactions are handled via self-service terminals, touchscreens or digital information systems - for example in retail, hospitality, healthcare, hotels, public administration, museums or by transport operators.

Typical functions of kiosk software include central management of kiosk terminals, user interfaces in corporate design, touchscreen-optimised operating concepts, access restrictions, payment functions, ticket and receipt printing, digital wayfinding, product and information displays, check-in and registration processes, as well as integration with existing ERP, CRM, EPOS systems or backend applications. Many solutions also offer functions for remote management, monitoring, content management, security policies and reporting to efficiently manage multiple terminals and improve service for customers, visitors or employees.