This market overview presents a comprehensive list of industry software, ERP solutions, and tools tailored specifically to the needs of IT service providers of all sizes, from small system integrators to larger service providers. The software typically supports core processes like project and order management, IT service management (ITSM), help desk and ticketing systems, resource planning, as well as time tracking and billing.
The solutions often include additional features such as a CRM, contract and license management, functions for documentation and knowledge management, and an integrated finance and reporting module. Many systems for IT service providers also offer interfaces to monitoring and security tools, support asset and patch management, and enable the automation of recurring service tasks. Cloud integration, remote support functions, and collaboration tools help to make IT services efficient and transparent.