EcholoN - From practice for practice - Whether for the help desk, service desk, incident, facility and asset management or IT SM in accordance with ITIL - EcholoN covers all processes for service, support and customer care as a central, process-based service management platform. Required functions and processes can be served from the standard or adapted to specific requirements. From simple mask customization to individual process design: EcholoN offers the possibility to do this without programming.
SmartProcess offers workflow-based processing of complaints and grievances. The processing of complaints is simple and fast. Comprehensive reports enable improvements. Repeat errors are reduced. You are actively supported in complaint management and complaint handling. SmartProcess is easy to use.
Projektron BCS – The web-based software for managing your projects
Projektron BCS is a web-based project management software, especially useful for simultaneously coordinating a multitude of projects. Working without local installation Projektron BCS works for all project participants independent of their operating system. A sophisticated authorization system is integrated into the software; this provides managers and employees access to their appropriate data, personal reminders, notes, and schedules. Projektron BCS is platform independent, scalable, easy to integrate in any existing system environment, and expandable ...
PPS ERP for manufacturing companies with focus on production control
PRODAT ERP is a precision tool for organization, planning and quality management in manufacturing - especially for medium-sized businesses. The innovative PPS/ ERP/ MES includes complete invoicing and a complete data management system. It includes the PPS and technology data management functions. Within the master data management it contains options for parts lists, revisions, articles, suppliers, addresses ...
Project planning, project steering, project controlling, time management - 100% web based
Time Management Office® is a network-, internet- und intranet based software for project planning, project controlling, project monitoring, resource management, capacity planning, expense planning, project expense management, process optimisation and time sheet. Additionally Time Management Office can be used for order- and service related time and cost management. Time Management Office can be parameterised to disable unnecessary functions. (As extensive as necessary!). Many applications in this sector come with a variety of useful functions ...
The PisaSales CRM covers all requirements from the areas of marketing, sales and service. Designed for use in medium-sized and large companies, our CRM solution is one of the most powerful systems on the European market today.
We offer you a highly flexible CRM standard solution that can be quickly deployed and individually adapted.
100% Made in Germany - in use worldwide!...
Organizational Intelligence for Business Excellence
Connect Magic xpi Remedy, the leading solution for IT service management and AR systems, conveniently with other service and business solutions such as ERP systems, financial accounting, HR applications or SAP applications. Organise service management processes worldwide and across company boundaries. Magic xpi Remedy can be connected to any existing mask in the AR system.
objectiF RPM ist eine gemeinsame Arbeitsumgebung für alle, die an anforderungsbasierter Entwicklung von Produkten, Software und Systemen beteiligt sind – vom Linien-, Projekt- und Produktmanager über den Business Analysten und Requirements Engineer bis zum Systemarchitekten, Qualitätsmanager, Tester und Entwickler. Schwerpunkte der Tool-Unterstützung bilden das anforderungsbasierte Projektmanagement und das Requirements Engineering.
Collaborate digitally, move more. Powerful for large projects and lean for small ones. PROJEKTA gives you an overview and transparency. From planning to realization to follow-up - in all project phases you have insight into the current project status at any time. Create offers, organize your documents, benefit from the simple and automatically controlled process flows for your projects. The billing of hours and lump sum orders is simplified with the billing module.
Quality Management Software, CAQ and QM Solution, Risk Management
Improve, the standard solution in quality management, supports you in all requirements. From the recording of a report to the concrete improvement solution, Improve accompanies you and ensures a simple and fast solution finding. Continuous defect recording helps you achieve greater transparency and order. Idea management and customer surveys clearly show where there is potential for improvement. With the "open work" function, you can see which tasks ...
Personnel deployment and geographic planning for the mechanical and plant engineering
Planning at a glance: capacity, status, history
Innosoft Dispatch provides you with the complete picture of your service planning by clearly presenting all relevant information. Intuitive menu navigation and numerous options for detailed scheduling and flexible interaction ensure optimal capacity utilization, transparency and maximum efficiency in dispatching.
Ticket System, Helpdesk, Servicedesk, Full-Service-Management, Incident- und Problem-Management. Neben dem Ticketersteller erfasst das System auch den Zeitpunkt der Erstellung, Personalien, Prioritätsstufe/Dringlichkeit, Problembeschreibung und eine Übersicht bisheriger Bearbeiter. Hohe Prozessindividualisierung, ein hoher Individualisierungsgrad und eine strukturierte und intuitive Benutzeroberfläche sind Kernkompetenzen. Service Level Agreements können abgebildet werden. Eingangskanäle sind: Self-Service-Portal, E-Mail Schnittstelle oder Call In Support. Self-Hosting oder SaaS sind möglich. Der Funktionsumfang ist bei Veränderungen anpassbar. Auch als App.
MSO Management-Software ist ein No-Code Framework zur Gestaltung von individuellen Lösungen zur Digitalisierung, Analyse, Auswertung und Steuerung von Strategien, Programmen, Projekten, Maßnahmen und Prozessen.
Einfach, schnell, sicher, spezifisch, anwenderfreundlich :-)...
Backlog-free scheduling/capacity planning: intuitive, what-if, bottleneck planning, etc.
4APS supports you in better organizing, planning and controlling your value creation processes. The software is modularly expandable. From a stand-alone planning board to full ERP/PPS/MES integration, 4APS handles multi-resource planning of single orders and complex order networks in terms of Advanced Planning & Scheduling (APS). The solution is scalable from small, medium to large data volumes. Due to the latest Java technology, it is platform-independent and individually customizable in the user interface.
Industry solution IT, software and consulting companies.
The solution offers industry-specific business processes for consulting services and service processes as well as license management for software and consulting companies. It has a modular structure and refines the business processes of Microsoft Dynamics 365 to meet the typical requirements of these industries in sales, order processing and product management. Depending on the selected scope of services, Dynamics 365 Sales and Dynamics 365 Customer Service form the basis.
The hybrid project management software solution aligned to IPMA / PMI standard
The pm-smart product is a comprehensive, practice-oriented, easy-to-learn project management SW built according to IPMA / PMI standards. A strength of the comprehensive project management tool is the combination of project management standards with easy adaptability to your specific requirements. The tool offers the following modules: Single, multi-project and resource management as well as a project staff portal with time tracking and a portal for executives.
The auditable, complete and modular Quality, Compliance and Riskmanagement application
Knowledge sets the base for efficient business processes, quality and therefore profitability! For an efficient collaboration with targeted and tailored distribution of information apply the suite of C.O.S. We are your experienced and reliable partner for a holistic, auditable and norm-compliant quality management system and all related modules.
Improve your services through active complaint and reclamation management and a process-oriented approach. Increase your image and the associated sales potential. The wizard allows systematic recording via forms that are specifically tailored to your company. No complaints or claims are lost due to defined processing rules and escalation levels. The COMPLAINT ASSISTANT is created on the basis of the notation BPMN 2.0.
Product suite with field-tested modules for IT and enterprise service management
The USU IT & Enterprise Service Management product suite has a modular design and can map, control and optimise all of a company's service processes. It can be used in the IT area of large and medium-sized companies as well as by IT service providers or, for example, in the HR area or facility management.
The comprehensive solution for technical field service based on Microsoft Dynamics 365
audius.CRM Mobile Service is THE software for your technical field service! Based on Microsoft Dynamics 365, audius.CRM Mobile Service offers you an integrated service management solution with graphically supported, efficient workforce scheduling and resource planning. This is complemented by mobile data collection for your technicians. Increase customer satisfaction, reduce errors and duplication of work and increase productivity.