SoftGuide > Functions / Modules Designation > Service field operations

Service field operations

What is meant by Service field operations?

Service field operations refer to the department of a company responsible for providing on-site services, repairs, maintenance, or installations to customers. These teams typically work outside the company's premises and visit customers at their locations to troubleshoot technical issues, install products, or offer general servicing. The service field operations play a crucial role in customer satisfaction and retention.

Typical functions of software in the area of "Service field operations" can include:

  1. Scheduling and dispatching of field service appointments.
  2. Management of service orders, assignments, and work hours.
  3. Provision of route optimization for field service technicians.
  4. Capture of service reports and work logs on-site.
  5. Integration of real-time communication and updates between headquarters and field service.
  6. Generation of invoices and quotes directly on-site at the customer's location.

The function / module Service field operations belongs to:

Interfaces

API interfaces
BPEL interface
BPMN 2.0 interface
CAD interfaces
CAM interfaces
CAPI - Common ISDN Application Programming Interface
CAPI - Cryptographic Application Programming Interface
Catalog exchange formats
Computer Telephony Integration (CTI)
Cover letter, advertising
Credit card import
CRM
data aquisition
Data exchange
Data interfaces
Data warehouse
Database interfaces
DDE
DEÜV, ITSG, REHADAT
DMX
E-mail interfaces
ERP interfaces
F15Z interface
File scan services
Financial accounting interface
Financial accounting interfaces
GIS interfaces
GoBD
Google Maps integration
IFC interface
Integrated asset accounting
Integration of office systems
Interface measuring machines
Interface to Adobe InDesign
Interfaces
Interfaces and key figure templates
Interfaces for employees and visitors
Interfaces to accounting
Interfaces to invoicing
Interfaces to operational data
Interfaces to payroll accounting programs
Interfaces to TAPI/SIP
Internal interfaces
Inventory management interface
ITSG certification
Kardex interface
LDAP connection
Lighting calculation
Lista interfaces
Mail-In/Scan-In function
Master data interface
Migration of addresses
MS Excel interface
MS Exchange interface
MS Office integration
NC / CNC - connection
ODBC
Online banking
Outlook integration
Paternoster interfaces
Payment methods
Periphery
PPD, EDM
PPS interfaces
Process interface
QDX interface
Remote configuration
Sales opportunity management
SAP interface
Service field operations
Software interfaces
Stacking interfaces (Bufü)
Standard interfaces
System components
TAPI
Tax consultant interface
Time recording interfaces
TWAIN interface
Web service integration
Weighing systems
Wizards
Word interface
Working time recording
XML interface
XML support

field service management

Fault management
Maintenance
Mobile data collection
On-call and stand-by duties
Service field operations
Service requests

Software solutions with function or module Service field operations:

adiutaByte
Fleet Management
applabs Rental & Service
Enterprise Resource Planning
audius.CRM Mobile Service – Field Service Management
Customer Service
audius:Energy for power engineering companies
Customer Relationship Management
audius:Software & Consulting for IT, software and consulting companies
Customer Relationship Management
EcholoN Service Management Suite
IT Service Management (ITSM), SOA
Field Service Management - Mobile
Repair Shop
GS-Service
Maintenance Management, CMMS
KIPSS
Repair Shop
Maintenance software CMMS
Maintenance Management, CMMS
MOS - Maintenance Organizer System
Maintenance Management, CMMS
mydocma MM
Quality Assurance
PisaSales CRM
Customer Relationship Management
PRODAT ERP
Production Planning Systems
SAMA
Maintenance Management, CMMS
TOM
Maintenance Management, CMMS
XMaintain
Maintenance Management, CMMS