What is meant by TAPI?
"TAPI" stands for "Telephony Application Programming Interface" and refers to an interface that allows software applications to access and interact with telephone systems. Typically used in Computer Telephony Integration (CTI), TAPI enables telephony functions to be integrated into computer applications such as CRM systems, helpdesk software, or call center applications.
Typical functions of software in the "TAPI" domain are:
- Call control: The software enables users to make, answer, transfer, and end calls directly from their computer application.
- Call monitoring: Users can monitor the status of calls, view call logs, and obtain detailed information about incoming, outgoing, and missed calls.
- Call handling: The software provides features for handling calls, such as adding notes, recording calls, or forwarding calls to other users or departments.
- Caller information display: Users can view caller information, including caller identification (CLI), caller name, and associated customer information from other systems.