A "knowledge platform" is software that enables organizations to organize, share, and manage knowledge.
Typical features of a knowledge platform include:
Knowledge management: The software allows users to capture, organize, and store knowledge in the form of documents, manuals, FAQs, and other content.
Search and navigation: Users can easily search for relevant information and navigate through the knowledge base to quickly find answers to their questions.
Collaboration tools: The platform provides collaboration features such as comments, discussion forums, and chat to promote the exchange of knowledge and ideas among users.
User profiles and permissions: Users can create profiles, specify their expertise, and manage permissions to control access to specific content.
Versioning and revisions: The software allows tracking changes, managing different versions of documents, and accessing older revisions.
Analytics and reporting: Administrators can gain insights into platform usage, such as which content is most viewed, and generate reports on knowledge management.