"Interview management" refers to the organization and administration of interviews in various contexts, such as in human resources for job interviews, in market research companies for surveys, or in journalism for interviews with sources. Interview management typically involves planning, conducting, and evaluating interviews as well as managing interview schedules, participants, and outcomes.
Areas of application for interview management include:
Human Resources
Market Research
Media and Journalism
Academic Research
Customer Service
Typical functions of software in the "interview management" area are:
Appointment scheduling: Planning interview appointments considering participant availability and resources.
Participant management: Managing participant lists, invitations, and confirmations for interviews.
Questionnaire creation: Creating interview guides or questionnaires for structured interviews.
Interview execution: Recording interview responses and logging conversations.
Evaluation and analysis: Analysis of interview data, report generation, and derivation of insights.
Integration with other systems: Integration of the interview management system with other enterprise systems such as CRM systems or human resources management software.
Data security and privacy: Ensuring the security and confidentiality of interview data according to applicable data protection regulations.
Feedback management: Collecting feedback from interviewers, interviewees, or other stakeholders for continuous improvement of the interview processes.
Workflow automation: Automating recurring tasks such as sending invitations, reminders, or generating reports.