What is meant by Inhouse-Ordering?
The term "Inhouse Ordering" in the context of the hospitality industry refers to the process of ordering food and beverages directly from the table, where the order is placed either by guests using digital devices (such as tablets or smartphones) or by staff via special order terminals. This system allows guests to place orders independently without waiting for a waiter, while also streamlining the ordering process for staff. It enhances efficiency and customer service, as orders are forwarded to the kitchen or bar in real time.
Typical software functions in the area of "Inhouse Ordering":
- Digital Menu: Display of menus on tablets or smartphones, often with images and detailed descriptions of dishes.
- Order Management: Capturing and forwarding orders in real time to the kitchen or bar.
- Table Management: Linking orders to specific tables for easy tracking and service.
- Payment Functions: Integration of payment options such as credit cards, PayPal, or mobile payment directly via the ordering device.
- Customizable Orders: Options for customers to customize orders (e.g., adding or removing ingredients).
- Notification System: Automatic notifications for service staff when an order is ready.
- Feedback Features: Opportunity for guests to leave feedback immediately after their meal.
