Search result for"call center"

Cloud ACD offers you ideal tools for better customer service in your call center. Customer questions can be clarified by the appropriate consultant without long waiting times. The seamless link to third-party systems such as CRM ensure a perfect customer experience. The Cloud ACD works with any telephone system and integrates flexibly into your existing infrastructure. Multilingual accounts, integrated softphone, inbound and outbound capability and many other features are available.

Dialfire is a complete call center platform for outbound and inbound phone campaigns from the cloud. In addition to a powerful predictive dialer, support for multi-level campaigns and personalizable statistics in real time, it also includes features such as call recordings, wallboard, listening function, email and SMS sending, and much more. Ready to use immediately after registration - no setup costs or monthly fees.

Since challenges such as delivery bottlenecks, shortage of skilled personnel and material flow problems have been dominating the daily business of industry, efficiency and transparency of business processes have been a basic prerequisite for competitiveness. The Advanced Planning and Scheduling (APS) System GANTTPLAN enables manufacturing-related companies in various industries to use software-supported, optimization-based planning with shorter delivery times, smooth order throughput and cost optimization. The solution can be used both autonomously and in conjunction with ERP and MES systems and can run on IoT platforms.

EcholoN - From practice for practice - Whether for the help desk, service desk, incident, facility and asset management or IT SM in accordance with ITIL - EcholoN covers all processes for service, support and customer care as a central, process-based service management platform. Required functions and processes can be served from the standard or adapted to specific requirements. From simple mask customization to individual process design: EcholoN offers the possibility to do this without programming.

The software enables you to set up a customer management system for customer service, which provides comprehensive information about the customer and the products used. The software supports you in integrating all relationships with potential and existing customers. For differentiated analyses and marketing actions, a database is available from which the required information can be prepared in a short time. In this way, you can increase your customer loyalty by identifying and serving customer needs and market demands.

Ticket System, Helpdesk, Servicedesk, Full-Service-Management, Incident- und Problem-Management. Neben dem Ticketersteller erfasst das System auch den Zeitpunkt der Erstellung, Personalien, Prioritätsstufe/Dringlichkeit, Problembeschreibung und eine Übersicht bisheriger Bearbeiter. Hohe Prozessindividualisierung, ein hoher Individualisierungsgrad und eine strukturierte und intuitive Benutzeroberfläche sind Kernkompetenzen. Service Level Agreements können abgebildet werden. Eingangskanäle sind: Self-Service-Portal, E-Mail Schnittstelle oder Call In Support. Self-Hosting oder SaaS sind möglich. Der Funktionsumfang ist bei Veränderungen anpassbar. Auch als App.

From production data acquisition to maintenance and detailed planning: with gfos.MES, we support customers on their way to Industry 4.0. The system collects and visualizes all relevant operating, machine and process data in real time. Information on the status of production equipment or orders can be called up transparently in the central system at any time, relieving employees of routine tasks.

AcademyMaker is a novel combination of Learning Management System (LMS), authoring system and Document Management System (DMS). This combination is called Learning Content Management System (LCMS). AcademyMaker contains all functions under an easy-to-use interface, which you need to create, manage, offer and evaluate e-learning units and online trainings. It thus offers you extensive options for conducting exams and surveys ...

Use Process Simulator for process simulation and material flow simulation. Visualize, analyze and optimize your processes in the familiar environment of Microsoft Visio. Process Simulator helps you to identify bottlenecks, overcapacities and vulnerabilities in your processes and to validate approaches without risk. The program includes functions for process optimization, value stream analysis & design, production an logistics...

PLANTA pulse is the ideal collaboration tool that facilitates collaboration throughout the company and between virtual teams. Regardless of location and time zone, team members can see what's new immediately. Tasks can be managed flexibly and projects can be planned agilely. Intuitive kanban boards, easy usability - with PLANTA pulse you have everything in view.

INCLUDIS.Web provides you with an end-to-end web-based MES standard software that meets your operational requirements for production planning and data acquisition. All production data is recorded and evaluated in real time. The software contains standardized interfaces to all leading ERP providers (SAP, MS-Dynamics, ORACLE, INFOR, etc.) INCLUDIS.Web is a modern and future-proof solution that can also be operated in the cloud.

fi-square is the modern all-in-one software solution for small to medium-sized manufacturing companies. It is characterized by extremely simple and intuitive operation and can be used on the move without restrictions. From order costing, production planning and control to delivery and invoicing, fi-square meets your highest demands for efficiency, cost transparency and speed. That saves time! The best way to experience this is live. We would be happy to name a reference customer in your area. We look forward to your call!...

The PisaSales CRM covers all requirements from the areas of marketing, sales and service. Designed for use in medium-sized and large companies, our CRM solution is one of the most powerful systems on the European market today. We offer you a highly flexible CRM standard solution that can be quickly deployed and individually adapted. 100% Made in Germany - in use worldwide!...

Collaborate digitally, move more. Powerful for large projects and lean for small ones. PROJEKTA gives you an overview and transparency. From planning to realization to follow-up - in all project phases you have insight into the current project status at any time. Create offers, organize your documents, benefit from the simple and automatically controlled process flows for your projects. The billing of hours and lump sum orders is simplified with the billing module.

You want to inspire your customers, optimize your business processes and turn prospects into satisfied regular customers? Then CURSOR-CRM is your solution for a target-oriented and effective customer and process management. With CURSOR-CRM, CURSOR offers you a comprehensive and powerful solution that can be flexibly adapted to your company's needs. Integrations of other IT solutions create a transparent and uniform working environment.

Why complicate things when they can be simple? The digital personnel file puts an end to double entry, paper clutter and Excel lists. All data relating to your employees can be found here in a central location across all sites: starting with applicant data, which is transferred directly from rexx Recruitment or other applicant management systems, through complex master data maintenance, salary documentation, time recording and vacation management. You control access authorization down to the data field level via finely granulatable roles ...