Ticket System, Helpdesk, Servicedesk, Full-Service-Management, Incident- und Problem-Management. Neben dem Ticketersteller erfasst das System auch den Zeitpunkt der Erstellung, Personalien, Prioritätsstufe/Dringlichkeit, Problembeschreibung und eine Übersicht bisheriger Bearbeiter. Hohe Prozessindividualisierung, ein hoher Individualisierungsgrad und eine strukturierte und intuitive Benutzeroberfläche sind Kernkompetenzen. Service Level Agreements können abgebildet werden. Eingangskanäle sind: Self-Service-Portal, E-Mail Schnittstelle oder Call In Support. Self-Hosting oder SaaS sind möglich. Der Funktionsumfang ist bei Veränderungen anpassbar. Auch als App.
The Solution for Product Configuration, Price Calculation and Quote Generation (CPQ)
Our configuration applications are based on our standard NeoCPQ software. Thus, a large part of the required functionality is already available and tested. Our offer configurator is a web-based client-server software. This means it can be accessed from anywhere and is low-maintenance and easy to update during operation. NeoCPQ is a database-based expert system. It enables simple, fast and always correct quotation generation in any language.
Standard process model of ITSM according to ITIL 4 and ISO 20000 in BPMN 2.0
The ITSM Process Library offers a process- and practice-oriented solution with which all standards important for your company with all their specifications can be adopted in your own IT landscape. The included standard process model is based on the specifications of ISO 20000 and ITIL®. Using the ITSM process library, these standards can be adapted exactly to your company and integrated into your internal company process model. Probably the greatest advantage of this is the simple way in which it can be implemented, as well as the enormous amount of time it saves, especially in the initial phase of an ITSM project ...
Versatile editing system - not only for technical documentation
The MS Word based editing system docuglobe is versatile. By using docuglobe, you benefit from a number of advantages over other solutions for structured work both in the creation of "technical documentation" and in all other documentation processes. docuglobe is quick to learn and presents itself as an uncomplicated professional tool for your documentation processes.
EcholoN - From practice for practice - Whether for the help desk, service desk, incident, facility and asset management or IT SM in accordance with ITIL - EcholoN covers all processes for service, support and customer care as a central, process-based service management platform. Required functions and processes can be served from the standard or adapted to specific requirements. From simple mask customization to individual process design: EcholoN offers the possibility to do this without programming.
Efficient IT service management system - either on premise or online
HelpMatics™ is the Notes-based service management solution for IT and other service departments. The system provides efficient support for service management processes. Intuitive operation, simple administration and fast, trouble-free implementation ensure low TCO and productivity in the shortest possible time.
The complete HelpMatics Suite can also be used as a virtual service management solution. Independent of the customer environment and architecture, simply via the web browser.
Industry software for mechanical, tool, mold, special-purpose vehicle and plant engineerin
With MODUS ENGINEERING, you will encounter an innovative and forward-looking ERP software solution that supports a high degree of effective planning and coordination within your company. The solution connects all your processes across locations, companies and countries.
SC-Manager is the central information and communication platform for your purchasing and supplier management. It links any information sources within and outside your company. Via intelligent algorithms, the information is linked, processed and clearly visualized.
Intelligent complaints management with CWA SmartProcess
SmartProcess enables intelligent, workflow-driven processing of complaints. Complaints are handled efficiently, quickly, and in a user-friendly manner. Comprehensive evaluations and reports form the basis for continuous improvement and reduce repeat errors in the long term. The powerful software actively supports you in successful complaint and grievance management thanks to its intuitive, easy-to-use interface.
Create transparency across all contracts and contract content, with SAP integration
The ConTracker contract management facilitates the administration of your contracts and offers you an overview of all your contracts. This means you have all the important information at your fingertips at all times and can react quickly if something changes.
Industry 4.0, i.e. the automation and digitalisation of all company processes, is a major challenge for everyone involved in the construction industry. With the right software for soil mechanics, earthwork and foundation engineering, you can meet today's demands and provide high-quality services cost-effectively. The IDAT programme packages for earth static calculations can be implemented flexibly and are easy to use. The Earth Statics programme package consists of various programmes that can be used individually or together ...
Automate data capture intelligently | No more data typing!
Digitization is taking place gradually and relentlessly. While most daily documents are already available in digital form or are received by the company, many departments are still faced with seemingly endless mountains of documents in paper form. With the TeleForm capture software, however, documents, forms and other records can be automatically captured, analyzed and classified. This results in much faster processing, as all paper documents can be converted into paperless documents in the shortest possible time and used for further processing almost simultaneously ...
Identity Management as a Service
IAM for your on-premise, hybrid or cloud environment.
Your strategy is set, step by step you migrate to the cloud. This doesn't happen overnight. For the coming years, this means: a hybrid environment with e.g. Office365, Teams and CRM in the cloud but your AD, file and ERP system still local for the time being. Your identity management will also move to the cloud. At the same time, you should not lose sight of your local network. HelloID as an innovative "Identity as a Service" (IDaaS) platform, is your ticket to the future of your identity management. Both in the cloud and for your hybrid or on-premise environment. Learn now how HelloID can support your Cloud Identity Management!...
Project-oriented business software in one package - ERP-CRM-HRM-PMS-DMS-ECM-BA-BPM-QM
Sta*Ware BusinessNavigator is the basis for process-oriented, cross-divisional corporate management. ERP, CRM, project management and process management, e-collaboration, quality management, document management and business analytics, combined with industry-specific knowledge and simple, customized configuration of the system, ensure targeted, productive company management.Sta*Ware BusinessNavigator is industry-independent.
Get out of the isolated view and create real views - this way you avoid an incomplete or even incorrect view. Don't rely on standard solutions for your data analysis, but evaluate your data quickly and carefully as you wish. With our antares analyzer analysis and reporting software, we provide you with a BI solution that allows you to analyse, compare and contrast your data as you wish and to visualize and present it in a report.
Woodpecker IT is a web-based request, issue or bug tracking tool. You can use it for performing request, version or bug management. Its main function is recording and tracking issues, within a freely defined workflow. Woodpecker IT helps you in increasing your efficiency; lower your costs; integrate your customers and improve the quality of your products. Woodpecker IT offers the functionality of a bug tracking system in combination with high flexibility that allows individual adjustments. Among other things ...
vjoon K4 Cross-Media Publishing Platform for every output channel
vjoon enables brands, publishers, creative agencies and organizations to collaborate efficiently as a team and manage digital content in one central software platform.
ANTEROS - Technology leader for PIM and cross-media software
With the award-winning PIM software ANTEROS from INCONY AG, you can outperform your competitors. You can use it to implement your marketing requirements for more and more languages, customer exports, customer-specific print documents, web stores, apps and more more quickly.
ROBERT KNOWS is the industry-neutral software for managing any inventory assets. In addition to pure inventory management, there are modules for managing contracts, licenses and for reading and monitoring network devices. A helpdesk and a rental module round off the range of functions. Inventories can be carried out using barcode scanners and tablets. Thanks to its intuitive operation without costly training, the software can be used quickly.