What is meant by Case Tracking?
"Case Tracking" refers to the process of monitoring and documenting the progress and status of individual cases or requests within a system.
Typical software functions in the area of "Case Tracking":
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Status Monitoring:
- Real-time tracking of the status of cases, requests, or tickets.
- Display of progress, current processing stages, and pending tasks.
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Notifications and Reminders:
- Automatic notifications to responsible staff or customers about the status or required actions.
- Reminders for upcoming deadlines or pending tasks.
