The term "care management" refers to the organizational and administrative coordination of care processes in facilities such as nursing homes, home care services, rehabilitation centers, or hospitals. The goal of care management is to efficiently plan, document, coordinate, and bill care services in order to ensure high-quality care and efficient operations. It includes both the support of care recipients and the management of staff, resources, and billing processes.
Care Planning: Creating and managing individual care plans based on medical and nursing needs.
Care Documentation: Digital recording of care reports, vital signs, treatment measures, and observations.
Scheduling & Staff Planning: Organizing staff schedules, shift planning, and service allocation.
Billing & Cost Management: Creating performance records, billing to insurance providers, and managing co-payments.
Medication Management: Planning, documenting, and monitoring medication administration.
Client & Family Management: Maintaining master data, contact details, and communication history.
Quality Management: Supporting compliance with care standards, hygiene regulations, and documentation requirements.
Reporting & Analytics: Generating statistics, reports, and analyses on care quality and resource utilization.
Interfaces: Integration with medical devices, hospital information systems, or external billing systems.
A nursing home manages digital care plans and centrally documents all measures in one software system.
A home care service schedules visits, documents activities via tablet, and automatically bills services to health insurers.
A hospital uses a system that links care documentation directly with patient management.
A rehabilitation center creates analyses of average care time per patient for internal efficiency reviews.
A care service uses a medication management function to coordinate dosages and administration times without errors.