The term "medical transport management" refers to the planning, coordination, execution, and tracking of transport operations within healthcare environments. This includes in-hospital transports (e.g., patient transfers, material deliveries between departments) as well as external logistics (e.g., patient transfers between facilities, emergency medical services, sample or blood product deliveries). The goal is to ensure safe, efficient, and needs-based transport while taking into account medical urgency and resource availability.
Order Management: Entry, prioritization, and automatic assignment of transport requests based on urgency and available resources.
Real-Time Tracking: Monitoring of transport vehicles, stretchers, or internal logistics systems within and outside facilities.
Resource Planning: Scheduling and allocation of staff, vehicles, and equipment to maximize operational efficiency.
Communication & Notifications: Automated alerts to relevant stakeholders (e.g., nursing staff, transport teams, laboratories) about status updates or delays.
Digital Documentation: Complete recording of transport routes, timestamps, handovers, and conditions for quality assurance purposes.
Integration with HIS and ERP: Interfaces to hospital information systems (HIS), patient data, and ERP systems for seamless IT integration.
Analytics & Reporting: Evaluation of transport volumes, response times, and resource utilization to optimize logistics processes.
A hospital centrally manages and tracks patient transports to diagnostic or surgical appointments via a transport control center.
A medical laboratory organizes time-critical sample pickups from various clinics using external courier services.
A nursing home uses transport management software to request and coordinate ambulance services for medical appointments.
A hospital group analyzes transport data to identify bottlenecks in internal courier services and improve scheduling efficiency.
An emergency service provider digitizes the full workflow from dispatch to status feedback in the control center system.