Current market overview of software for review management and feedback. Review management tools and feedback software are applications that help companies monitor, collect, analyze, and manage customer reviews, feedback, and opinions online. These tools enable companies to collect valuable feedback from customers to improve their products, services, and customer service.
The software analyzes and filters reviews and feedback to identify trends and patterns that can help identify weaknesses and uncover improvement potential. The results are presented in clear reports and dashboards. Often, the software allows companies to respond to reviews and feedback directly from the application and react to issues. Most review management tools offer integrations with other systems such as CRM or email marketing tools to improve the efficiency and accuracy of customer communication. Some tools offer automated processes, such as managing reviews or sending surveys, to minimize the time and effort required for manual work.