Software > Services > Repair Shop > Field Service Management - Mobile
Mobile service management (online/offline) via web browser/notebook/smartphone/tablet

Field Service Management - Mobile

Mobile service management (online/offline) via web browser/notebook/smartphone/tablet

Version:  1.11

 
 
 
 
 
 
 
 
Information

Innosoft offers various options for using the mobile service management worldwide both online and offline: via internet browser, via notebook / netbook or tablet PC / smartphone. The mobile field service is available to the sales or service employee for entering quotations and reports or for the feedback of order data.

Functions

  • Integration into the EDP-supported order processing system
  • Transfer and generation of orders for mobile service
  • Integration of involved departments
  • Decentralized planning of one or more resources or complete branches
  • Internal and external reporting
  • Quotation system
  • Provision of the required customer/plant information on site
  • Graphical scheduling of operations

Benefit

  • No duplicate data entry and reduction of data entry errors
  • Faster invoicing
  • Connection of multiple plants, branches and field service staff
  • Uniform and evaluable service reports
  • Support for the technician, e.g. electronic spare parts catalog, reports or machine history

Feedback

The program allows to record and calculate the accrued hours, spare parts and expenses of each resource. Overtime regulations can be stored, which are used to automatically determine personnel costs based on the entered working hours. Of course, additional costs, such as expenses and accommodation costs, can be recorded with the tool. It is also possible to manage project statuses, material data, parts statuses or assembly reports.

Data Transfer:

The job data can be transferred from Innosoft Shift Planning or Innosoft Customer Management, e.g. via modem coupling, or entered directly into the notebook on site. To assess the progress of assignments or projects, the degree of completion and the required hours are displayed.

Reporting and Incident Analysis:

Installer reports reflect the quality status of the machines delivered. Used correctly, they form the basis for the further development of the products or the basis for sales discussions. Standardized forms avoid individual report design by the technician and guarantee the completeness of the required data through predefined mandatory fields. The reports intended for the customer can be printed out on site and signed by the customer. The internal service reports are assigned to the machine history in customer management.

Offers:

The sales or service employee can enter the requirements directly at the customer's site, create the quotation and print it out. After the visit, the quotation data is transferred to the central quotation system.

Operations:

Processes can be created both in Innosoft Customer Management and directly in the mobile field service program. The created processes are forwarded to the responsible employee for further processing via a defined workflow.

Target groups:

Companies that provide services externally:

  • Machinery and equipment manufacturers
  • Customer service organizations
  • Engineering offices
  • Facility management
  • Companies with service technicians in the field
  • and many more

References:

  • ABB Automation GmbH
  • VWS Deutschland GmbH
  • Feige Filling GmbH
  • GEA Westfalia Separator Deutschland GmbH
  • KHS GmbH
  • Kolbus GmbH & Co. KG
  • KraussMaffei Technologies GmbH
  • Mahr GmbH
  • Oerlikon Schlafhorst GmbH & Co. KG
  • Oerlikon Leybold Vakuum GmbH
  • Pfeifer Seil- und Hebetechnik GmbH
  • Sulzer Metco Europe GmbH
  • Tyco Electronics AMP GmbH
  • etc
Contact information:
Mr. Dipl.-Ing. Walter Siepe
Geschäftsführer
0231 - 427885 - 0
Links & Downloads:
Software exposé
request URL

Functions (excerpt) of Field Service Management - Mobile:

Asset management
Work order planning
Work order management
Asset management
Task management
Order data
Field service management
Report management
Data transfer
Error description
Form management
Progress Tracking
Graphical disposition
History creation
Inspection management
Calendar and appointment management
Mobile working time recording
Mobile data collection
Mobile service invoicing
Notes
Travel expense recording
Resource overview
Service field operations
Service calls
Service requests
Service orders
Service report
Fault management
Workflow management

Price

on request

Get to know the software better! Request a video appointment for a personal presentation!

Technical specifications:

Web-based:
yes
SaaS, Cloud:
yes
On-premises (local installation):
yes
Multi-user (network-compatible):
yes
Multi-client compatible:
yes
Maintenance:
for a fee
First installation (year):
1998
number of installations:
9000
Manufacturer based in:
Germany
Training:
for a fee
Hotline:
for a fee
Installation support:
included in price
Documentation:
Manual, Online Help
Dialogue language(s):
English, German, French
System requirements:
Compatible operating systems (runs with):
Win 11
Win 10
Win Server
Mainframe based
Unix based
Linux based
Mac OS
Mobile OSs (supports):
iOS
Android
Old Compatible Operating Systems:
Win 8
Win 7
Win Phone / Mobile
data storage medium:
DVD
CD-ROM
Download
Flash memory
Other requirements for soft- and hardware:
recommended equipment for notebooks: * Operating system: Windows 7, Windows 8, Windows 10 * Processor: clock speed >= 1 GHz * Disk space >= 250 MB * Main memory >= 2 GB * Graphics resolution: min. 1366x768 If the software installation cannot be done over the network, the notebook should be equipped with a CD drive. Recommended equipment for smartphones: * operating system: Android version 4.4 or iOS8 or higher * at least 512 MB RAM * Internet connection: GPRS / EDGE, UMTS (HSDPA), LTE, WLAN - a connection is only needed during synchronization, otherwise you can work with the app completely offline.

More software of the manufacturer:

Field Service Management - Tickets
Field Service Management - Dispatch
Project Management

Field Service Management - Mobile is listed in the following categories