Software > Human Resources > Workforce Management > Field Service Management - Dispatch
Personnel deployment and geographic planning for the mechanical and plant engineering

Field Service Management - Dispatch

Personnel deployment and geographic planning for the mechanical and plant engineering

Version:  1.11

 
 
 
 
 
 
 
 
Information
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Plan

Find the right person and the right time for an assignment, taking into account parameters such as qualifications, workload and customer preferences.

Visualize

See what your colleagues are doing or planning to do, identify scheduling issues, and design schedules conveniently and easily using the visual planning board and integrated maps.

Optimize

Reduce costs by identifying and correcting inefficient routing. Effortlessly find the right person for an emergency by viewing who is near the scene.

Target groups:

With the focus on service in machine and plant engineering, Innosoft resource planning is also used to control the capacities of production or even sales.

  • machinery and plant engineering
  • vehicle construction
  • automation technology
  • filling plants
  • printing machines
  • energy and environmental technology
  • conveyor technology
  • building services engineering
  • air conditioning and ventilation technology
  • rope and lifting technology
  • cutting and welding equipment
  • injection molding machines
  • steel construction
  • tabletting machines
  • textile machines
  • cleaning machines
  • food technology
  • process engineering
  • packaging machines
  • wind power plants
  • service providers such as engineering
  • service and assembly companies and many more.

References:

  • ABB Automation GmbH
  • Alfred Kuhse GmbH
  • Bosch Rexroth AG
  • Carl Zeiss AG
  • Coperion GmbH
  • Demag Cranes und Components GmbH
  • Dürr Ecoclean GmbH
  • Engel Austria GmbH
  • Fagus-GreCon Greten GmbH und Co. KG
  • Ferromatik Milacron GmbH
  • Fette Compacting GmbH
  • GEA Westfalia Separator Deutschland GmbH
  • Haase Energietechnik AG
  • HAVER und BOECKER OHG
  • HESS Cash Systems GmbH und Co. KG
  • Keller Lufttechnik GmbH
  • KHS GmbH
  • Kolbus GmbH und Co. KG
  • KUKA Roboter GmbH
  • Linde Engineering Dresden GmbH
  • Mahr GmbH
  • MAN Diesel und Turbo SE
  • manroland web systems GmbH
  • Maschinenfabrik Möllers GmbH
  • Mosca GmbH
  • Oerlikon Leybold Vakuum GmbH
  • Passavant-Geiger GmbH
  • Piller Power Systems GmbH
  • Progas GmbH und Co. KG
  • Ralf Teichmann GmbH
  • Robofunktion GmbH
  • R. Stahl Schaltgeräte GmbH
  • Schuler AG
  • Schwäbische Werkzeugmaschinen GmbH
  • Sick AG
  • Siemens AG
  • SIG Combibloc GmbH
  • thyssenkrupp Industrial Solutions AG
  • Tyco Electronics AMP GmbH
  • Voith Hydro GmbH und Co. KG
  • Voith Paper GmbH und Co. KG
  • VWS Deutschland GmbH
  • Weißer + Grieshaber GmbH
  • Werner und Pfleiderer GmbH
  • Willenbrock Fördertechnik GmbH & Co. KG
  • Windmöller und Hölscher KG
  • etc
Contact information:
Innosoft GmbH Projekt- und Servicemanagementsysteme
Mr. Dipl.-Ing. Walter Siepe
Geschäftsführer
0231 - 427885 - 0
Contacting via e-mail
Links & Downloads:
Request online demonstration
request meeting
Success story
direct to webpage
Software exposé
request URL

Functions (excerpt) of Field Service Management - Dispatch:

Views
Work order management
Order times
Order processing
Order processing
Order data
Order grouping
Order management
Field service management
Analysis
Processing times
Occupancy calendar
Notification system
User management
Report management
Checklists
Cockpit functions
CRM customer data reconciliation
Display of personnel attendance overviews
Duty rosters
Duty roster display
Distance calculation
E-mail integration
E-mail invoice dispatch
Incoming channels
Reminder and escalation functions
Reminder functions
Escalation management
Escalation mechanisms
Export functions
Driver management
Journey recording
Vehicle location
Error description
Absenteeism statistics
Filter function
Progress Tracking
Area distribution
Geo routing
Geographical display
geolocation
GPS tracking
Graphical disposition
Indicators
Inventory lists
Calendar and appointment management
Map navigation
Cost recording
Customer and item data
Customer data
Customer distribution
Defect management
Manual route change
Measures management
Multi-user capability
Employee capacities
Employee management
Mobile service invoicing
Monitoring functions
Navigation
Online booking functions
Break times
Personnel resource planning (PRP)
personnel master data
Project workflow
Project timing
Project time recording
Room management
Travel and route planning
Reservation confirmation
Reservation management
Resource Management
Ressourcenplanung
Route display
Route optimization
Route planning
Speech recognition
Location tracking
Statistics
Status overviews
Status monitoring
Search
Ticket creation
Ticket Distribution
Ticket processing
Ticket system
Tour optimization
Route planning
Vacation management
Event information
Availability calendar
Time data, time series, calendar
Time recording

Price

on request
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Technical specifications:

Web-based:
yes
SaaS, Cloud:
yes
On-premises (local installation):
yes
Multi-user (network-compatible):
yes
Multi-client compatible:
yes
Maintenance:
included in price
Customizing:
possible for a fee
First installation (year):
1996
number of installations:
1200
Manufacturer based in:
Germany
Training:
for a fee
Hotline:
included in price
Installation support:
for a fee
Documentation:
Manual, Online Help
Dialogue language(s):
English, German, French
System requirements:
Compatible operating systems (runs with):
Win 11
Win 10
Win Server
Mainframe based
Unix based
Linux based
Mac OS
Mobile OSs (supports):
iOS
Android
Old Compatible Operating Systems:
Win 8
Win 7
Min. memory requirements:
256 MB RAM, 250 MB Hard disc
data storage medium:
DVD
CD-ROM
Download
Flash memory
Other requirements for soft- and hardware:
The actual requirements vary depending on the number of licenses and use of the system. From 30 concurrent office users, more RAM (64 GB) in particular is suggested. If a server is used simultaneously as an SQL server and as an application server, 64 GB of RAM is recommended. When selecting the operating system as well as the version of the SQL server used, the Windows Product Lifecycle (process of product support from Microsoft) should be observed. Server: Microsoft Windows Server 2012 or higher Microsoft SQL Server 2012 or higher .NET Framework 4.7.2 at least 32 GB RAM Multi-core CPU Client: Current browser, e.g. Microsoft Edge, Firefox or Chrome

More software of the manufacturer:

Field Service Management - Tickets
Customer Relationship Management
Project Management
Project Management
Field Service Management - Mobile
Repair Shop

Field Service Management - Dispatch is listed in the following categories

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