Innosoft GmbH Projekt- und Servicemanagementsysteme

INNOSOFT GmbH was founded in 1996 and has grown steadily since the company was established.

INNOSOFT is one of the leading companies for Field Service Management solutions with a focus on the requirements in mechanical and plant engineering.

The core of the portfolio is the modern, web-based and cloud-enabled FSM, whose core functions enable flexible collaboration through tickets, dispatching through the digital planning board, and mobile technician connectivity.

The standard software can be adapted to your individual workflows through customizing and integrated into common IT landscapes (ERP, CRM...).

Service, machine and plant engineering as well as integration into existing systems are the daily challenges of Innosoft's project managers, who can draw on a wealth of experience in these areas and also provide consulting services.

Have we aroused your interest? We would be pleased to present you the possibilities of the solution!

sales@innosoft.de

• Field Service Management
  • Web-based and cloud-capable, also possible as on-premise installation
  • Platform-independent with Responsive Design (mobile optimized)
  • Modular system structure
  • Standard software with customizing options
  • Connection of offline-capable mobile clients
  • Easy integration via ReST-API (OAS3 standard)

Product portfolio:

• Tickets
  • Collaborate with your colleagues and customers to solve problems faster and more traceable
  • Use standardized ticket workflows to ensure maximum visibility and improved prioritization
  • Ensure issues are resolved according to existing SLAs by setting rules for automated emails and notifications.
  • Offer digital service product that sets you apart from the competition with Innosoft Customer Portal.
    • Fault notification 24/7
    • Provide your customers with information (maintenance logs, operating instructions, signed service reports...)
• Dispatch
  • Find the right person and the right time to dispatch, taking into account parameters such as qualifications, workload and customer preferences.
  • See what your colleagues are doing or planning to do, identify scheduling issues, and arrange scheduling conveniently and easily using the visual planning board and integrated map.
  • Lower your costs by identifying and correcting identified routing. Effortlessly find the right person for an emergency by viewing who is near the scene.
• Mobile
  • Provide technicians with the work plan, customer contact, and navigation to the job site.
  • Allow your technicians to enter their times, expenses, and materials used so this information is available for later automatic billing, cost collection, as well as payroll.
  • Provide up-to-date customer ticket data, service reports, and machine history on your technician's mobile device.
• Business Information
  • Statistics, KPI's, prepared data - As export or directly integrated into the software masks
  • Possibility to link data from different systems and present them in a prepared form